This paper seeks to explore how we may best understand the relationship between teacher identity and national culture. Using Raymond Williams' concept of 'structure of feeling' as a starting point, it is suggested that creative cultural forms of representation of teachers may complement social scientific studies to give a more complete and richer…

Despite the growing body of literature focused on diversity management and its implications for career experiences and perceptions, team dynamics, customer service, and other dimensions of organizational performance, a significant gap remains. To address the gap, this article reviews the managing diversity literature published between January 2000…

Recent research in the areas of human performance technology (HPT), organizational development, and cross-cultural training has suggested the need for developing managerial competencies that are effective in diverse cultural settings. Some competencies such as technical proficiency, knowledge of company systems, adaptability, and the ability to…

With the widespread digitization of art, photography, and music, plus the introduction of streaming video, many colleges and universities are realizing that they must develop or purchase systems to preserve their school's digitized objects; that they must create searchable databases so that researchers can find and share copies of digital files;…

While there has been much discussion of using interventions other than training, no one has addressed the problems of getting one or more of them implemented. This article examines the use of performance technology, focusing on internal and external consultants, interventions (team-building, policies and procedures, simultaneous, consecutive), and…

Discusses the use of action planning to measure the return on investment (ROI) for use with performance improvement interventions. Describes how this process is used and presents a case study showing how one organization built evaluation into the performance improvement process and positioned action planning as an application tool. (Author/LRW)

Considers Thomas Gilbert's Behavior Engineering Model as a tool for systematically identifying barriers to individual and organizational performance. Includes a detailed case study and a performance aid that incorporates gap analysis, cause analysis, and force field analysis to update the original model. (Author/LRW)

Describes a systematic approach for the design of training that supports large software implementation projects. Addresses the diverse combination of users, with different needs and time requirements, and outlines how a systematic design approach can be applied to the design and delivery of complex training solutions related to performance…

Discusses work-related documents in organizations that can be useful to performance analysts and evaluators and provides an overview of three types of document analysis useful to performance technologists: tracking, content analysis, and case study aggregation analysis. Describes the advantages and limitations of document analysis and how it is…

Provides a chronological perspective of human performance technology (HPT) definitions and an evaluation of them in terms of independent and dependent variables. Discusses human competence and performance technology and compares the definitions with the goals that have been articulated for HPT. (Author/LRW)

Identifies six critical success factors to rethink performance improvement following the terrorist attacks of September 11. Topics include moving out of traditional paradigms to use wider boundaries for planning and continuous improvement; focusing on end results; levels of planning; ideal visions; preparing clear, measurable objectives; and…

Discussion of performance analysis and improvement focuses on a performance system that is regulated by feedback from both internal and external sources. Discusses human performance technology (HPT), which focuses on the goals of the organizational structure; and explains the macrosystem, including metrics and standards; the microsystem; and…

Presents aspects of the traditional ISD (Instructional Systems Design) process that may change when moving a learning object strategy. Compares a traditional ISD process to a process that has been customized to fit the design, development, implementation, and evaluation of learning objects, regardless of how they are used as a performance…

Discusses the concept of differentiating between legitimate needs (gaps between current and desired results) and wants (the customer's preferred solution for meeting needs). A case study from a human resources development group is presented, including a proposed solution, the performance technology compromise, and impacts on design and evaluation.…

Offers a six-step process that can help a training department evolve from a reactive training factory into a proactive internal consulting practice through the use of performance technology principles. (Author/JOW)