Explains how Hewlett-Packard creates supply chain management innovations and effectively diffuses new technologies. Outlines how performance technologists help accelerate the diffusion and adoption of innovations by modifying innovations, define the client adoption path, create resources to lead clients through adoption, and improve the diffusion…

Examines the relationship between environmental design, communication, and organizational culture to provide performance improvement practitioners with an analytical tool that helps determine appropriate interventions. Provides a case study to illustrate how three levels of organizational culture can be used for environmental analysis, performance…

Discussion of the human performance technology process focuses on interacting with clients. Describes a seven-step process that includes assessment; a performance consulting guide that explains the leadership process used in interacting with clients; and how to ask the right questions in the right order. (LRW)

Describes managerial failures and suggests performance management as a way to address the performance improvement process. Explains how performance management allows organizations to address performance failures that prevent the achievement of business results and is used to develop and improve the organization's human and material resources. (LRW)

Examines instructional systems design in light of training and performance technology. Topics include the nature of design; categories of stakeholders; three levels of instructional systems design, including Curriculum Architecture Design, instructional process design, and user interface/instructional activity design; and design goals. (LRW)

Discusses performance-centered portals that focus on supporting the goals and objectives of a company within an integrated work environment. Topics include performance-centered design attributes; work context; goal establishment; work processes; designing portals in stages; and increased performance and productivity. (Author/LRW)

Discusess the interest in calculating the return on investment (ROI) of training and other human performance technology interventions that helps determine the effectiveness of training. Suggests that when Level 2 assessment is done correctly, it matches the job and shows that skills and knowledge transfer were successful. (LRW)

Discussion of knowledge management in business focuses on performance-centered design, an approach to designing business applications that aims to allow inexperienced users to complete tasks successfully while still accommodating experienced users. Discusses context, experience, information, and integrating performance centered design into…

Commonly, originality is associated with creativity. It follows that one might expect creative instruction to consist of a new style or method of instruction. However, there are few, if any, training methods that are new. Hence, to be considered creative instruction or artful training, an approach must be relatively original rather than being…

Organizations have become more dependent on information technology (IT) in the 21st century. But IT implementation and use is resisted in certain sectors of Tanzania, particularly in government-run enterprises. The purpose of this study was to investigate the causes and consequences of resistance to IT development and implementation in the…

This dissertation reports the results of an exploratory data analysis investigation of the relationship between the structures used for information organization and access and the associated storage structures within state government websites. Extending an earlier claim that hierarchical directory structures are both the preeminent information…

This article considers the nature of complexity and design, as well as relationships between the two, and suggests that design may have much potential as an approach to improving human performance in situations seen as complex. It is developed against two backgrounds. The first is a world view that derives from second order cybernetics and radical…

Those involved in training know that creating instructional materials can become a tedious, repetitive process. They also know that business conditions often require training interventions to be delivered in ways that are not ideally structured or timed. This article examines the notion that learning objects can be reused and adapted for…

Some call them Electronic Performance Support Systems (EPSSs). Others prefer Performance Support Tools (PSTs) or decision support tools. One might call EPSSs or PSTs job aids on steroids, technological tools that provide critical information or advice needed to move forward at a particular moment in time. Characteristic advantages of an EPSS or a…

The "Facilities Performance Indicators Survey" ("FPI") supersedes and builds upon the two major surveys APPA conducted in the past: the Comparative Costs and Staffing (CCAS) survey and the Strategic Assessment Model (SAM). The "FPI" covers all the materials collected in CCAS and SAM, along with some select new data points and improved survey…