Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

This article examines the way the College of Nursing and Health Sciences at Barry University in Miami Shores, Florida, responded to the need to educate certified registered nurse anesthetists by incorporating educational technology into program delivery without compromising integrity and quality to meet market demand. The article discusses…

With funding cuts, reduced enrollments, and meeting a presidential initiative, Michigan community colleges need to find ways in which they can continue to provide quality education at an affordable price. Consumerization of information technology (IT) has been proposed to meet the technological needs of the community college. There is little…

Tanzanian Higher learning institutions (HLIs) are faced with challenges of adopting e-learning in education. This study involved experts in e-learning to examine barriers of adopting e-learning and the best strategies to address them. Data were gathered from a series of semi-structured interviews with e-learning experts from two HLIs in Tanzania.…

Despite numerous supports for undergraduates, low success rate has been a growing concern in the South African university system. Guided by Moore's [1993. "Theory of Transactional Distance." In "Theoretical Principles of Distance Education," edited by Keegan, 22-38. London: Routledge.] transactional distance theory, this…

Advances in information and communication technologies, and the introduction of competency-based educational approaches promoted as a result of the participation of universities in the construction of the European Higher Education Area (EHEA) are demanding urgent changes in teaching methodologies and in the role of students. In this context the…

Information and Communication Technologies (ICT) has changed the way we communicate and carry out certain daily activities. Globally, ICT has become an essential means for disseminating information. Using Accra Technical University in Ghana as a case study, this paper proposes an ICT model called Awareness Incentives Demand and Support (AIDS). Our…

For the fourteenth year, the EDUCAUSE Center for Analysis and Research (ECAR) has conducted research on information technology and higher education's most important end users, undergraduate students. For the 2017 report, 43,559 students from 124 institutions in 10 countries and 40 U.S. states participated in the research. The quantitative findings…

The purpose of this evaluation study was to determine the extent to which the teacher educators in the Faculty of Education at the University of Namibia implemented the national Information and Communication Technology (ICT) Policy for Education. This study employed both the quantitative method in the form of questionnaires and the qualitative…

Technology skills are assumed to be a necessity for college and career success, but technology is constantly evolving. Thus, development of students' technology skills is an on-going and persistent issue. Standards from the Partnership for 21st Century Skills and the International Society for Technology in Education encourage educators to teach…

Cases of unethical business practices and technical failures have been extensively reported. It seems that actions are often taken by individuals with little apparent concern for those affected by their negative outcomes, which can be described as moral disengagement. This study investigates levels of moral disengagement demonstrated by business…

Two-thirds of higher education institutions are either currently involved in the process of or will soon begin to review their learning management system strategy (Green, 2012). Transitioning from one LMS to another is an endeavor that utilizes the entire institution and requires a great deal of strategic planning and cooperation. The literature…

Many of the advances in telecommunications and medicine are due to laser and fiber-optic technology. This technology has led to devices that provide faster and richer communication, advanced surgeries, and faster healing times, as well as amazing robotics for manufacturing. But, as with all equipment, someone has to install and maintain it. That…

This qualitative, exploratory case study was designed to elicit faculty members' perceptions of the factors that facilitate technology integration into their instruction. The study was conducted at a midsized higher education institution in Qatar. Davis's (1986) technology acceptance model (TAM) is the conceptual framework that guided this study…

The purpose of this formative evaluation was to investigate the experiences of preservice teachers utilizing performance support system (PSS) technology to develop knowledge related to classroom technology integration. A PSS provides end users just-in-time support to perform various tasks. Because teachers have time constraints, a PSS can be used…