Examines the consumer behaviors of 107 parents currently using family day care to assess the relationship between child care selection and the use of a child care resource and referral program (CCR&R). Parents who used a CCR&R functioned differently as consumers of child care than parents who had not used a CCR&R. (RJC)

Discusses the delivery of community information services as it has been developed in the libraries of the city of Toronto, Ontario, Canada. Offers suggestions for bringing organizations serving immigrants and public libraries closer in the context of diminishing public resources. (SLD)

Though most interactions between parents and school personnel about students with disabilities are positive and productive, disagreements can arise. Disputes may range in intensity from minor miscommunications to significant conflicts that trigger the use of procedural safeguards available under federal law. The Individuals with Disabilities…

There appears to be an association between substance use and pathological gambling disorders in the research. This will present concerns for clinicians in substance use treatment programs as clients present with the co-occurring disorders. This exploratory study provides descriptive information learned from calls made to a problem gambling…

The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund (USF) by the Federal Communications Commission (FCC). USAC administers the Universal Service Fund and the four Universal Service programs: High Cost, Low Income, Rural Health Care,…

Describes and evaluates a public library information and referral service. (PF)

Description of a mobile information center that provides public information on local events, municipal ordinances, employment, taxes, social security, planned parenthood, welfare, adoption laws, and other topics. The project has been deemed successful because it offers the public an opportunity to communicate face to face in a nonthreatening…

Community Communications Group (COMCOM) is an organization formed to promote understanding and ensure access to communication between groups and individuals in local communities. Recent emphasis has been on libraries as the centers of information exchange regarding local affairs, organizations, and activities. (Author/JAB)

Indicates that evaluative messages are the most effective public service announcements and that the subjective norm component of the Fishbein model had the most influence. (RL)

This is a marketing approach to satisfying the library user. Modern retailing practices, including market research as a basis for planning, are applied to libraries. (JAB)

Details are given of the Michigan Terminal System (MTS), an electronic bulletin board viewed to go well beyond the capabilities of the typical micro-based community bulletin board system. Use of the CONFER program allows for computer conferencing. (MP)

Relates information and referral (I&R) services to the specific needs of the older adult. Subjects considered include special problems of older adults, stereotyping, ways of dealing with older adults in the context of I&R, problem callers, relationships with other agencies, and situations when I&R cannot help. (Author/JD)

Suggests creating a central community registry of private music teachers in a public library or a school music department. Discusses how to solicit listings and provides a sample questionnaire for obtaining listing information from teachers. (SJL)

Presents extracts of speeches by some of the participants at the White House Conference. The speeches highlight community information services, the societal need for libraries and information services, and the importance of a citizen's lobby to support them. (RAA)

Discusses options for systems organizations of information and referral services in libraries, the problems of data collection, and three myths which are traps to the successful implementation of an information and referral service. (Author/PF)