In this article the authors provide an overview of the concept of a digital branch library and the manner in which it can be used to enhance academic library community engagement. As the front door to the branch, the library's Website is key to going beyond service provision toward sustaining relationships with faculty, students, staff, and…

Personas, stemming from the field of user-centered design (UCD), are hypothetical users that represent the behaviors, goals, and values of actual users. This study describes the creation of personas in an academic library. With the goal of leveraging service-generated data, the authors coded a sample of chat reference transcripts, producing two…

Six years ago Jessica Gilcreast accepted the position as the school librarian in a diverse urban elementary school (80 percent low-income student population). The library had a bare-bones automation system, block scheduling, and no library assistant. None of this, however, was her biggest challenge. Inheriting an institutional, cold,…

Heather Turner is school librarian at Solvay Middle School in Syracuse, New York. She states that "a school library is a space that continues to evolve with the needs of its users. It is unique among spaces in that it impacts the entire school." Creating a space for the needs of all students is a mighty undertaking, and the…

Matthew Lighthart and Creedence Spreder, librarians, describe a partnership that proved successful for the school and library in their community of Pungo, nestled in Virginia Beach's vast but sparsely populated agricultural center. This community was facing a dual challenge: their only elementary school (Creeds) was in dire need of renovation and…

With the increase in undergraduate and graduate programs for creative writing at institutions of higher education in North America, literary journals and magazines now serve as leading scholarly publishing outlets and research resources for creative-writing faculty and students. This study analyzes ten years of citations from nineteen leading…

In highly dynamic, service-oriented environments like academic libraries, much staff time is spent on initiatives to implement new products and services to meet users' evolving needs. Yet even in an environment where a sound project management process is applied, if we're not properly planning, managing, and controlling the organization's work in…

The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

This two-part article considers how well some of today's search tools support scholars' work. The first part of the article reviewed Google Scholar and Microsoft Academic Search using a modified version of Carole L. Palmer, Lauren C. Teffeau, and Carrier M. Pirmann's framework (2009). Microsoft Academic Search is a strong contender when…

Across the campuses of many of our most prestigious universities, quiet and cautious negotiations are being attempted by academic librarians wishing to craft more robust and higher value service offerings to graduates in the form of access to their information resources: these negotiations are fraught with difficulties which, on first inspection,…

This paper presents the results of a survey of 110 ARL institutions regarding their copyright policies for providing electronic reserves. It compiles descriptive statistics on library practice as well as coding responses to reveal trends and shared practices. Finally, it presents conclusions about policy making, decision making and risk aversion…

This paper presents methods to develop metrics that compare Big Deal journal packages and the journals within those packages. Deal-level metrics guide selection of a Big Deal for termination. Journal-level metrics guide selection of individual subscriptions from journals previously provided by a terminated deal. The paper argues that, while the…

This paper presents a review of the professional discourse regarding the evolution of information and learning spaces in academic libraries, particularly in the first decade of the twenty-first century. It investigates the evolution of academic libraries and the development of learning spaces focusing on the use of the terms which have evolved…

On the Stony Brook University campus, there is literally a highway that divides the general academic side of the campus from the health sciences and hospital side. For more than 40 years, the Health Sciences Library and the University Libraries had been administered separately with different directors, budgets, staff, and organizational cultures.…

This article discusses potential consequences of implementing bibliometrics as an institutionalized practice in academic libraries. Results are reported from a survey among libraries in Sweden with organized bibliometric activities. Incorporating bibliometric activities is one way of redefining and widening the role of the library. Implementation…