Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

The 21st century workplace is being shaped by ever-changing technological innovations, shifting demographic patterns, globalization and power shifts, in addition to different economic players such as policymakers, employers, education and training institutions that shape the quality of the future workforce. In today's work environment,…

Purpose: This study aimed to compare cell phone use (both oral and text-based) by adolescents with and without specific language impairment (SLI) and examine the extent to which language and social factors affect frequency of use. Method: Both interview and diary methods were used to compare oral and text-based communication using cell phones by…

Organizational learning contributes to organizational performance. One research question that remains inadequately explained is how learning occurs. Can it be explained by using the acquisition or participation perspectives? Or is there a need for some other view? This paper suggests that learning networks form an important learning environment…

In this article, centrality is explored as a measure of computer-mediated communication (CMC) in networked learning. Centrality measure is quite common in performing social network analysis (SNA) and in analysing social cohesion, strength of ties and influence in CMC, and computer-supported collaborative learning research. It argues that measuring…

The author has been encouraging teachers, students, and others to join Twitter and build their personal learning networks (PLNs) ever since she delved into this great social networking site. In this article, she offers a few other tools and tips that can improve the Twitter experience of those who have opened up an account and dabbled a bit but…

Structural equation modeling was used to examine the role of ecological risk factors, maternal psychological distress, and social network support on the parenting behaviors of 535 economically disadvantaged Latina mothers, who were surveyed for the Welfare Children, & Families: A Three City Study. We predicted that ecological risk would…

This paper links the micro and macro levels of analysis by examining how different aspects of community sentiment are affected by one's personal ties to the community compared with the organizational network structure of the community. Using data collected from residents of six communities in Washington State, network analysis combined with…

In 2008 and 2009, a series of online professional development communities for groups of teacher-leaders in digital pedagogy was run. In each of the first two iterations, there was an early dropout of individuals who felt they "did not belong". Contributing to this sense of isolation was the immediate emergence of online networks in the…

This article presents the results of a research project concerned with analysing and identifying the discourses and related strategies used by Spanish-German trans-migrant families to support and develop bilingual and intercultural competences stemming from their transmigratory experiences. Using the biographical-narrative approach, we reconstruct…

Users have adopted a wide range of digital technologies into their communication repertoire. It remains unclear why they adopt multiple forms of communication instead of substituting one medium for another. It also raises the question: What type of need does each of these media fulfill? In the present article, the authors conduct comparative work…

Recently, the rising of Web 2.0 has made online community gradually become popular, like Facebook, blog, etc. As a result, the online knowledge sharing network formed by interpersonal interaction is now a major character of Web 2.0, and therefore, by this trend, we try to build up a collaborative service mechanism and further set up an analysis…

Colleges of education are not using Facebook and other social media to their best advantage. Instead of building online communities, colleges of education tend to use social media merely for press releases. The innovative Facebook pages of five large corporations can serve as models for colleges wishing to improve their command of these media.

This paper is based on findings from ethnographic research which explored the impact of the Connexions initiative on the lives of young people. The fieldwork took place in three drop-in centres for young people, all of which were delivery sites for Connexions. Utilising the theoretical concepts of identity and self-esteem, it grounded this…

Despite record growth in international student enrollment at U.S. community colleges, little is known regarding how the international students learn about--and ultimately decide to attend--community colleges. This research study identifies the decision making factors and explores the sources of information utilized by international students who…