Discusses the applications of online systems and other computerized systems in public library information and referral (I&R) services. A number of specific examples are presented and computer equipment and software relevant to I&R services are listed in two tables. A 10-item reference list and an appendix of I&R projects are attached. (JL)

Presents a nonbureaucratic model of mental health service delivery: the Family Life Center in Columbia, Maryland. Describes services through three programs: a counseling service, community services, and an information and referral service. Professional volunteers work with clients referred by counseling coordinators. Discusses implications for…

Discusses the applications of computer technology to community information and referral (I&R) services, basic planning considerations for automating an I&R service, and the development of an automated I&R system. Examples of computer supported I&R services in operation are given and the Tulsa City-County Library System's approach…

Reviews studies that have attempted to measure levels of community library service, and describes the testing of hypotheses related to the impact of public library system development in Wisconsin on community library services. Conclusions about public library service in Wisconsin and the research methodology used are stated. (16 references) (CLB)

Planning for customer-focused library services requires a reexamination of the business and customers. Libraries must continually collect and evaluate data about the community they serve to accommodate ever-changing needs. (AEF)

Highlights some of the conditions affecting rural and small libraries and describes their roles in providing information services. Results of two research investigations report that for many Americans, the community library is perceived as a place for books and is used primarily by women. The complete survey instruments and results are appended.…

Analyzes the emerging community informatics evaluation literature to develop an understanding of the indicators used to gauge project impacts in community networks and community technology centers. The study finds that community networks and community technology center assessments fall into five key areas: strong democracy; social capital;…

Discusses telecommunications developments affecting Latino access and participation. Examines telecommunications policy as political discourse. Presents elements of a telecommunications policy agenda drawn from that of the Congressional Hispanic Caucus and focusing on access to services, education for digital literacy, needs of small businesses…

Describes various infoshops across the United States: these centers offer alternative materials; are collaboratively run and staffed by volunteers; are typically founded/run by young people; and often serve as venues for concerts, screenings, and political discussions. Suggests libraries might take inspiration from infoshops, and serve coffee,…

Summarizes the Richmond Public Library's (RPL's) experiences in development and provision of technology-based services. Describes RPL's approaches to technology-based services, including training, communicating benefits to the community, creating a community-based Web site and marketing. Explains benefits of Internet-based services to patrons,…

Explains MOOsburg, a community-oriented MOO that models the geography of the town of Blacksburg, Virginia and is designed to be used by local residents. Highlights include the software architecture; client-server communication; spatial database; user interface; interaction; map-based navigation; application development; and future plans. (LRW)

Schools, colleges and universities, and local communities now recognize the key role they play to encourage citizen participation and promote civic engagement. New civic engagement initiatives underway offer perfect opportunities for libraries to fulfill their traditional roles of promoting civic literacy and ensuring an informed citizenry. Today,…

This resource directory was prepared to assist educators, the media, government officials, students, and the general public in locating accurate and up-to-date information about Asian Pacific Americans (APAs) in Washington State. It was also prepared to help APAs find the services that are available to them throughout the state. This guide lists…

This staff development module is part of one of three groups of career guidance modules developed, field-tested, and revised by a six-state consortium coordinated by the American Institutes for Research. This module is designed for vocational or employment counselors, community or social workers, and paraprofessionals who wish to establish a job…

This guide provides program components and models of outreach, information, and referral services for refugees. Possible delivery approaches are outlined with reference to successful programs in the United States. The pamphlet is designed to aid in the selection of program approaches that best suit each community. In addition, it serves as a guide…