This study investigates the impact of customer willingness to communicate in a second language on the development of employee language skills, with employee oral communication aspiration as a mediator. Additionally, it explores the moderating roles of customer retention management and consumer brand relationship quality in these relationships. The…

College students experience healthcare insecurities, with underinsurance and limited care options highly prevalent. The current study measured the prevalence of delaying care, the relationship between delaying care and mental health outcomes, and the role of using university health services (UHSs) in a sample of n = 498 college students.…

This study analyzed how pre-college advising and transition experiences impact the postsecondary success of military-connected students (MCS). Each year, approximately 200,000 military veterans make the transition to civilian life, with around 40% seeking higher education. Despite the financial support of the Post-9/11 GI Bill, MCS face unique…

This study focuses on a pivotal discursive interaction with a university instructor and "Roseanna," an undergraduate situated as a writing mentor in a service-learning course centered around an after-school writing club with Black fifth graders. Course instructors sought to humanize pedagogical practices by establishing an asset-based…

Technology is widely utilised as a learning tool in higher education, yet its adoption in counselling services within institutions remains limited. The growing use of online counselling is recognised internationally in providing mental health services. However, this mode of delivering mental health services is generally under-explored in South…

This annual report provides data and analysis on enrollment, retention, graduation, and transfer for students who registered with disability services at Maryland colleges and universities. In order to gain insight into the postsecondary experiences of students with disabilities in Maryland, the Maryland Higher Education Commission (MHEC) partnered…

Background: Rabies remains a life-threatening yet preventable disease, particularly among school-aged children in Thailand. Understanding how health literacy (HL) and protection motivation theory (PMT) influence rabies protective behaviors (RPB) is vital for school health interventions. Methods: Using validated questionnaires, a cross-sectional…

Master's programs serve as a traditional entry point for many professionals working in higher education. These programs are at an inflection point with declining enrollments, financial constraints at institutions negatively impacting graduate assistantships, proliferation of anti-diversity, equity, inclusion, and justice (DEIJ) policies, and…

This qualitative narrative inquiry explores how Black women navigate their identities at predominantly white institutions (PWIs) as entry-level student affairs professionals. Our framework is rooted in Black Feminist thought to consider how Black women are impacted by identity and supervisory relationships in the workplace. Using semi-structured…

Institutions of higher education and their counseling centers are under intense pressure to prevent student suicide. This article proposes that routinely using threat assessment and management teams in working with suicidal students would add value to existing suicide prevention efforts. The unique features of threat assessment and management…

This article examines interactions between callers to a health helpline and specialist nurses. Helpline call-takers must judge the appropriate moment to move from listening to the caller's problem to offering them the appropriate service. In a study of Parkinson's UK nurse call-takers, we find that the pivot is the point at which the caller…

This descriptive study analyzes results from an 18-item survey that assessed students' usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the "Generation Z" population of college…

The South African Library for the Blind (SALB) contributes to the quality of life of print-impaired people encouraging independence through access to information, informed decision making, and taking pleasure in the enjoyment of recreational reading. In realizing the vision, SALB implemented two strategic models; agent mini-libraries and…

This mixed method study was conducted in response to the increasing mental health demands of college students. The conceptual framework connected the main constructs for this study including the college counseling profession, professional standards, and students' mental health needs. The overarching research question of this study: How is the…

Recent articles in the news media have triggered interest in how virtual reality technologies can be applied to academic libraries. Specifically, virtual reality technologies have the potential to be applied to triage reference, reference services, and archives. It is discussed how library users can use virtual reality headsets as well as how…