This article discusses what kinds of organisational and change processes take place when shifting to customer-oriented service concept, here called "third generation services". Our interest lies in the learning process that produces the development of services in cities and regions in new ways and how to develop services in practice so…

Given the movement to enhanced clinical experiences and school-university collaboration emphasized in the NCATE Blue Ribbon Report, the field of teacher preparation would benefit from an understanding of the research related to preservice teacher (PST) supervision. This article uses qualitative meta-analysis to generate new knowledge about PST…

Factors external and internal to social work practice have caused our profession to question its role and identity. The emergence of evidence-based or evidenced informed practices forces the profession to reexamine its unique identity and its historical roots. This article addresses the problems in the dominant paradigm guiding our profession, the…

School bullying is a serious problem affecting the victims in their daily lives at school. The aim of this study was to investigate whether support groups were able to help the victims of bullying to overcome their victim status and to explore what it means to be a member of a support group. An exploratory qualitative design, with individual and…

In this article, I draw from the practices of nurturing that developed in England in the 1970s as an intervention to support young children who were often experiencing socioeconomic and cultural disadvantages. Nurture groups provided opportunities for social, emotional, and cognitive development where shortcomings in family provision created…

As online courses continue to gain popularity in higher education, researchers need to examine how instructors' communication and behavior impact student experiences in online settings. More specifically, research that re-examines findings from the traditional, face-to-face classroom within the online class is beneficial not only for building…

Background: Despite the critical role of educators as gatekeepers for school mental health services, they receive limited training to support student mental health. We report findings from a trial of an online mental health role-play simulation for elementary school teachers on changes in attitudes and self-reported helping behaviors for students…

Helping others is often more complicated than fulfilling their requests, for instance, when an individual requests something that is not suited to achieving her or his ultimate goal. Are children indiscriminate helpers, responding to any object-directed action or request, or do their helping actions prioritize ultimate goals over specific…

Purpose: The current paper aims at contributing to the understanding of interorganizational knowledge integration by highlighting the role of individuals' understandings of the task and how they shape knowledge integrating behaviours. Design/methodology/approach: The paper presents a framework of knowledge integration as heedful interrelating.…

Robert Greenleaf's principles of servant leadership are relevant to the helping professions, including empowerment and development of others, service to others, and open and participatory leadership. The study of servant leadership was infused into an undergraduate senior capstone experience (an internship) for emerging helping professionals…

This ethnographic case study investigates social networks and forms of social capital accessed by a group of five urban male youth (ages 15-19), from diverse racial backgrounds, who were disenfranchised economically. We refer to the youth as "disenfranchised" because they were disconnected from forms of institutional support, especially…

Supervision is an essential part of doctoral study, consisting of relationship and process aspects, underpinned by a range of values. To date there has been limited research specifically about disabled doctoral students' experiences of supervision. This paper draws on qualitative, narrative interviews about doctoral supervision with disabled…

In the context of this paper, social pedagogy concerns how a person trained in social pedagogy can take up the role of a trusted and caring adult to help, support and empower troubled and vulnerable pupils to meet the demands they face in their lives so that they are better able to lead fulfilling and satisfying lives and can, in their turn,…

The development of Rasch-based "comparative engagement scenarios" based on Guttman's facet theory and sentence mapping procedures is described. The scenario scales measuring engagement in work, caregiving, informal helping, and volunteering illuminate the lived experiences of role involvement among older adults and offer multiple…

Adaptive collaborative learning support (ACLS) involves collaborative learning environments that adapt their characteristics, and sometimes provide intelligent hints and feedback, to improve individual students' collaborative interactions. ACLS often involves a system that can automatically assess student dialogue, model effective and…