Discusses the adaptation of academic library instructional programs in response to new technologies, most notably the Internet. Topics include a brief history of library instruction; the Internet age; faculty needs; and changes in the student population and the need to focus on the users. (LRW)

This study investigates the relationship between three dimensions of perfectionism and five dimensions of library anxiety among graduate students. Topics include barriers with library staff; knowledge of the library; mechanical barriers; affective barriers; use of the Library Anxiety Scale and Multidimensional Perfectionism Scale; and Pearson…

Discusses remote library users in an academic environment. Highlights include user needs and expectations; user satisfaction; service to remote customers in nonlibrary environments, such as industry; the distance-learning context; student demographics; distance learning and library services; course design; and a case study at De Paul University.…

Discussion of the need for information literacy skills in higher education focuses on the development of a Web-based tutorial by the University of Texas at Austin library that can be integrated into first-year courses. Describes TILT (Texas Information Literacy Tutorial) and explains how other libraries can adapt it for their own use. (LRW)

Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

This academic library book buying survey examines full-text databases; electronic journals; top circulating subjects; price increases for serials and resulting subscription cuts; the influence of digital choices on purchasing decisions; circulation versus use statistics; and electronic books. (LRW)

On the surface, SFX, utilizing the concept of context-sensitive linking among library resources, promises the ability to obtain full text effortlessly. This paper reports on the results of a three-fold study--online survey, focus group interviews, and sample testing analysis--to examine library end-user and librarian expectations and experiences…

Nowadays, it's possible to look to the open Web for subscription-based services that allow one to sidestep slow-moving institutions in order to serve one's users. More often than not, systems offices will not interfere, as they're heavily involved in triaging their workload. Happily, taking an active stance in learning a new technology before it…

This article is about Jeff Trzeciak, the tech hotshot at the Wayne State libraries. He oversees instructional technology for the entire campus community, library technology services (with over 1000 workstations and 30 servers), digital library services, and the help desk. It is clear he loves his work. His passion, though, is creating online…

Purpose: This paper sets out to review how the business of libraries in higher education has changed with the impact of the digital library during the latest decade of Program, in which the content of the journal swung decisively from being primarily about library management systems to primarily being about digital library issues.…

Developing a library collection is one of the most important pursuits in medical librarianship. A library's collection is its foundation, and the collection is the central information resource upon which most library activities rely. Today's vision of the medical or health sciences collection must incorporate a broader range of materials,…

A brief historical overview of the library instruction scene in the United States and Canada, an analysis of library instruction conference themes, and the identification of perceptions of librarians attending the LOEX, WILU, and LOEX of the West conferences in 2000 and 2001 reveal that the border may be responsible for significant differences…

Change in distance learning is occurring at a rapid pace. As new technologies appear, institutions of higher education incorporate them into course delivery options. Library services must also change to meet new user needs. This article examines the process used to change a distance learning service model. After describing the strategies used by…

Nationally, there has been debate on the role of research within higher education and increased interest in the teaching/research nexus. A team of Academic Liaison Librarians at Anglia Polytechnic University was awarded funding to investigate the extent to which learning resources overlap with research resources, whether researcher/teachers…

The imposition of fines in academic libraries for overdue books is a global phenomenon and penalties for overdue books have been levied by libraries for centuries. The study reported here surveyed students' perception of increases in fines imposed by the management of Hezekiah Oluwasanmi Library in the academic year 2002/2003. 1,500 respondents…