Online course facilitation is critical to the success of online courses. Instructors use various facilitation strategies in online courses to engage students. One hundred instructors were surveyed on their perception of helpfulness of twelve different facilitation strategies used in online courses to enhance instructor presence, instructor…

Institutions of higher education are being tasked with utilizing corporate business practices to recruit and retain their students. The purpose of this action research study was to investigate causes of negative customer service and improve the service approach of the Residential Education department at a private, liberal arts institution. Data…

A current trend in kindness research is to assess the effect of being kind on participants' well-being. To do this, participants are asked to complete a series of kind acts and the corresponding impact on their well-being is measured. As participation in school-based interventions can vary, the aim of the current study was to assess the extent of…

Purpose: The purpose of this study is to empirically explore how managers differ from non-managers with regard to learning skills as competencies and learning style in a public-sector work setting. The paper also examined how learning style affects competency development. Design/methodology/approach: This study applied Kolb's experiential learning…

Leadership in the 21st century continues to be an ongoing concern and challenge for leaders and followers alike. According to the Servant Leadership Theory (SLT), individuals with a natural desire to serve have the potential to become servant leaders, lead unselfishly, and demonstrate leadership through authenticity, humility and trustworthiness…

Prior work has found benefits of interpersonal closeness, or rapport, on student learning, but has primarily investigated its impact on learning outcomes, not learning processes. Moreover, such work often analyzes the direct impact of dyadic features like rapport on learning, without considering the role played by individual factors, such as…

High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…

This article examines friend support and behavior, assessing for interdependent relationships with adolescent behavior and well-being. Keeping with an ecological framework, relationships were examined in the context of other risk and protective factors in youths' homes, neighborhoods, and schools. Using data from the School Success Profile,…

We examined the role of self-efficacy in preventing bystander inaction in dangerous alcohol situations. Participants (N = 504) completed an online survey that assessed whether they had previously witnessed or intervened in alcohol-related emergencies, their self-efficacy for intervening, and their likelihood of intervening in the future.…

Students often have little understanding of the role psychological science plays in informing us about the impact of human behavior when addressing climate change. We designed an assignment for a social psychology course based on Frantz and Mayer's use of the decision tree model of helping behavior to identify the psychological barriers that…

This article describes the study of career aspirations of high-achieving black and Latinx undergraduate STEM (science, technology, engineering, mathematics) students and uncovers a concern for helping others--an equity ethic. A lack of racial and ethnic diversity persists in STEM education and industries; consequently, the inspiration of black and…

A survey on the state of academic customer service for students found that academic customer service provided on the nation's campuses is fair or weak at best and is a cause of many students leaving a college. Basic service functions such as training, telephone skills, and returning voice mails and emails are rudimentary service functions that are…

The aim of this study is to define the effect of Mesnevî Supported Values Education on the attitudes of 4th grade students in primary school towards the values such as Hospitality, Philanthropy, Patriotism, Giving Importance to the Family Unity and Tolerance. The experimental method including pretest and posttest experimental and control groups…

The purpose of this study was to bring forth academics' opinion or assessment regarding university autonomy, lecturer empowerment, and organizational citizenship behavior, and to establish the existing correlations among these three variables. A descriptive and correlational survey method was used, taking into consideration 350 lecturers from five…

Higher education confers significant private and social benefits. Maori and Pacific peoples are under-represented within New Zealand universities and have poorer labour market outcomes (e.g., lower wages, under-represented in skilled professions). A New Zealand tertiary education priority is to boost Maori and Pacific success in an effort to…