The efficacy of the Australian Disability Employment Services (DES) for autistic jobseekers has not been examined and is currently undergoing Government reform. To help inform the new DES strategy, we sought the views of: 24 autistic individuals; seven family members of autistic individuals, and; 46 DES employees. Data were collected using surveys…

Student affairs educators are asked fundamental questions about programming and its effectiveness. Stakeholders (e.g., students, parents, accreditors) ask what programming (e.g., activities, strategies, curriculum) is offered, "why" it is offered, and "who" benefits in terms of learning and development (e.g., Carpenter, 2001;…

Millions of people worldwide have experienced abrupt and traumatic disruption in the flow of their personal life story as a result of stroke and the onset of aphasia. For each one who survives and embarks on the journey toward recovery, their unique and evolving narrative yields gems of wisdom borne of the experience. This wisdom is shared with…

The foundational premise of this action research was the students' underestimation of a community service learning course. The objective of this study was to delve into the experiences and viewpoints of senior-level university students regarding the service learning course, employing the principles of self-directed learning. In this endeavor,…

Atypical in Alternative Break (AB) practice, an intentionally connected course was examined to understand students' perceptions of their semester-long experience. Using qualitative narrative analysis, authors analyze data from 20 AB participants to evaluate student perceptions and experiential outcomes before, during, and after their service trips…

Food insecurity affects 11.1% of households in the United States, leaving many families susceptible to poor diet quality (Coleman-Jensen et al., 2021). Food insecurity, as defined by the U. S. Department of Agriculture, can range from a decrease in the quality, variety, or desirability of the diet to disrupted eating patterns and reduced food…

There is a great opportunity for Historically Black Colleges and Universities (HBCU) career centers to add value to the business strategy of their institution, particularly employment outcomes, which has become a critical metric for legislators that determine public funding, and student and parent consumers seeking a strong return on their…

With the increasing prominence of the children and adolescent mental health crisis after the COVID-19 pandemic, schools have been tasked with connecting students with supports to reduce non-academic barriers to learning. Student Assistance Programs (SAPs) can assist with this by connecting students and their families with school-based and…

The purpose of this quantitative correlational study was to examine the relationship between managers' emotional intelligence (EI), managers' transformational leadership style, and employee job satisfaction in customer service organizations in the Central Southwest. Participants were selected because of their experience in the field of customer…

The purpose of this case study was to explore the transitional process and support systems for students with Autism Spectrum Disorder (ASD) matriculating at institutions of higher education without formalized ASD-support programs. Students with ASD experience increased transitional challenges as they begin their college careers due to their…

As colleges and universities across the United States continue to grapple with enrollment challenges, many are embracing the concept of customer service as way to improve the student experience and positively impact retention. However, as many institutions of higher education begin to evaluate their own organizational structure, the notion of…

Eight disabled white women disability services directors shared their experiences working in disability services in higher education. The ten principles of disability justice provided the framework for this interpretative phenomenological analysis. Individual interviews were used to gain an understanding of the lived experiences of the…

International graduate students deal with an array of stress when arriving in the United States for the purpose of their studies. This stress relates to various difficulties with regards to their acculturation process. In the absence of family and friends, the importance of counselling services on campus is a vital resource for the support of…

The literature investigating academic help-seeking suggests that first-generation college students are less likely to seek out help, less likely to attend office hours, and are less likely to use campus resources than continuing generation students. However, there is a lack in the literature investigating (a) what first-generation students do when…

Critical events in Leonard Matlovich's life depict a reluctant activist for lesbian, gay, bisexual, transgender/gender diverse, and queer+ (LGBTQ+) equality. He served in the US military and subsequently came to personify the broad social challenges to the military's homophobic culture and recruitment practices. Matlovich's experience of a series…