Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Discusses digital library planning in light of Internet commerce and technological innovation in marketing and customer relations that are transforming user expectations about Web sites that offer products and services. Topics include user self-sufficiency; personalized service; artificial intelligence; collaborative filtering; and electronic…

Describes the evolution of the Louisiana State University Digital Library, highlighting its differences from comparable tools at other institutions (a local database plus a framework designed for distribution and growth), content, and future plans. (PEN)

Describes a study at Pennsylvania State University Harrisburg in which cost-benefit analysis (CBA) was used to examine the cost effectiveness of an electronic database. Concludes that librarians can use the results of CBA studies to justify budgets and acquisitions and to provide insight into the true costs of providing library services. (PEN)

Analyses academic digital reference services in institutions categorized as Master's (Comprehensive) Universities by the Carnegie Foundation for the Advancement of Teaching that offer undergraduate and master's degree education within the framework of diffusion of innovation theory. Focuses on the extent and rate of diffusion, library…

Describes the implementation of an electronic reserve collection at the Portland State University library. Topics include a survey of other libraries who had started electronic reserve collections; the Family Educational Rights and Privacy Act (FERPA); copyright and intellectual property issues; and a list of helpful Web sites. (LRW)

Discussion of the role of academic libraries focuses on a study that proposed and tested a model to explore the use of academic libraries. Investigated service quality factors, resources, and user characteristics, and concludes that use is influenced most by a user's perceived familiarity with the library and its resources. (Author/LRW)

Identifies issues involved with the convergence and/or integration of library, computing, and information technology services in Australian universities. Investigates the impacts of integration of services on university libraries and their clients and recommends strategies for the successful management of convergence and integration involving…

Discusses the results of a survey of academic member libraries of the ARL (Association of Research Libraries) that investigated changes in reference services over the last three years and how electronic resources have impacted them. Topics include remote users; email reference; and live virtual reference. (LRW)

Describes innovative programs developed at the Danbury (Connecticut) Public Library to connect kids to the World Wide Web. Highlights include how to select appropriate Web sites; examples of good Web sites, some of which are interactive; planning for technology failures; and involving parents. (LRW)

To what extent is the print reference collection being used? Use of the print collection at a small private university was tracked for a four-month period. The results suggest that the reference collection is too big and underused.

Recent innovations in information technology have met, and in many cases, exceeded all but the most utopian visions for increasing access to research materials. Although the costs of the technology are high and the risks of losing access to digital information in the future because of hardware and software obsolescence are now widely recognized,…

OpenURL resolvers and federated search engines are important new services in the library field. For some librarians, these services may seem "old hat" by now, but for the majority these services are still in the early stages of implementation or planning. In many cases, these two services are offered as a seamlessly integrated whole.…

Librarians must get the most for their money and look to technology for new solutions. Several respondents think poor budgets mean more reliance on online databases and electronic full texts with less purchase of print. Companies that produce both media are likely to continue as long as there is a market for both, but they are gearing up for the…

Public interest in domestic violence waxes and wanes with the headlines. This article describes how libraries can play an important--and even lifesaving--role in empowering abused women, providing useful resources for shelters and other agencies, and enlightening students and the general public about domestic violence.