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ERIC Number: EJ1467357
Record Type: Journal
Publication Date: 2025
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1361-4533
EISSN: EISSN-1740-7834
Available Date: 0000-00-00
Library Service Usage, Barriers, and Strategies to Enhance Patronage among Working Students
Adebowale Jeremy Adetayo1; Elizabeth Bukunola Lateef2; Rhoda Temitope Oyebola3; Folashade Munirat Lawal4
New Review of Academic Librarianship, v31 n1 p48-65 2025
This study aimed to investigate the challenges faced by working students in patronizing library services in Nigeria and to propose tailored solutions to enhance their patronage. A descriptive survey research design was used to collect data from 110 working undergraduate students, which was then analyzed using descriptive statistics. The findings showed that busy job schedules, limited time on campus, and the fact that they mainly come to the campus for lectures are the primary reasons why working students rarely patronize the library. However, most of them expressed the need for library access tailored to their unique needs, which includes remote or distance approach. The preferred methods for accessing library services among working students include selective dissemination of e-books to their emails and having librarians available on a dedicated WhatsApp number. Additionally, they indicated openness to the idea of using chatbots to respond to their library requests. The study concluded that the use of technology such as email, instant messenger, and chatbots can address the challenges hindering library patronage by working students. Thus, the study recommends that library administrators invest in developing and adopting these technologies to meet the demands of working students in Nigeria.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Nigeria
Grant or Contract Numbers: N/A
Author Affiliations: 1Library and Information Science, Adeleke University, Ede, Osun, Nigeria; 2Library and Information Science, Crawford University, Igbesa, Ogun, Nigeria; 3Library and Information Science, Osun State University, Osogbo, Osun, Nigeria; 4Library and Information Science, Afe Babalola University, Ado Ekiti, Ekiti, Nigeria