Presents recommendations for developing sound baby collections that include selecting books that: have designs infants are attracted to, provide tactile experiences, incorporate rhymes, have rounded edges (board books), and can be cleaned (cloth books). Includes an alphabetical list of good books for babies, as well as books on planning a lapsit…

Discusses issues librarians need to consider when providing access to electronic journals. Topics include gateways; index and abstract services; validation and pay-per-view; title selection; integration with OPACs (online public access catalogs)or Web sites; paper availability; ownership versus access; usage restrictions; and services offered…

Disucusses local collection development tools available to librarians on their college or university campus, including syllabi; class discussion lists; departmental Web pages and pamphlets; departmental selfreports; centers for teaching excellence; university bookstore; library circulation figures; library consortia; and the Internet. (AEF)

Summarizes the Richmond Public Library's (RPL's) experiences in development and provision of technology-based services. Describes RPL's approaches to technology-based services, including training, communicating benefits to the community, creating a community-based Web site and marketing. Explains benefits of Internet-based services to patrons,…

Provides an overview of eight articles by Charles Bunge related to the reference environment that deal with attitudes of the reference librarian, planning and objectives for the reference department, interpersonal dimensions of reference interviews, stress and burnout, and ethics. (LRW)

Lists eight journal articles written by Charles Bunge that address the measurement of library reference effectiveness. Topics include determining goals; gathering data to determine effectiveness through user satisfaction; assessing reference output; costs and benefits; interpreting data; and the use of computerized forms to gather data. (LRW)

Presents a method for libraries with limited budgets to create reliable Web servers with existing hardware and free software available via the Internet. Discusses staff, hardware and software requirements, and security; outlines the assembly process. (PEN)

Examines how an academic library (Bowling Green State University) "insourced" (retaining services/providing services for others) operations such as photocopying, snack vending, library science education, management of a book depository, and cataloging for another institution. Includes examples of unsuccessful attempts to insource. (PEN)

Explores the potential impact of imposed query, a new model of information-seeking behavior, on current approaches to library service and system evaluation. Discusses reference service evaluation, user studies, output measures, and relevance as an evaluation tool. Argues that imposed query broadens understanding of the user and of the role that…

Discusses adult learners and higher education provided in a distance-delivery format; case studies centered on adult learners; library service and support needs; distance adult learners' expectations of library service support; potential resources for distance adult learners; and selected online learner resources. (Author/LRW)

Discusses technology and its effects on society and humans, particularly library and information technology. Highlights include the evolving history of technology; and values related to technology in libraries, including democracy, stewardship, service, intellectual freedom, privacy, literacy and learning, rationalism, and equity of access. (LRW)

Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of…

Discusses methods used at the University of Washington libraries to assess user needs, satisfaction, and library performance. Describes the triennial user surveys used in the past as well as the new ARL's (Association of Research Libraries) LibQUAL+ methodology that focused on quality of service and library support through a Web-based survey.…

Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the…

Discusses the growth in electronic learning for distance education in higher education and considers the impact on librarians. Topics include developing new services; serving traditional students as well as remote users; reaching faculty; Web-based resources; community college programs; and upgrading infrastructure. (LRW)