Using a multi-method approach--student and faculty surveys and a comparison of bibliographies from senior nursing students--to evaluate the Information Literacy Skills Program at the University of Botswana, this study found that information about the impact of instruction can be discovered through more open-ended questions; the ALA's…

Explores mutual advantages for information literacy through public and school library partnerships. Highlights include different goals for the same audience, a shift in services and roles, exemplary national programs, and possibilities of joint collection development. Demonstrates the needs and actions to stimulate the opportunity for adolescents…

An experiment at the College of Charleston (South Carolina) library examined whether using Blackwell's Library of Congress Machine Readable Cataloging with books without the CIP upgrading would be worthwhile in terms of cataloging productivity and efficiency; it also looked at additional costs involved with the CIP upgrading. (AEF)

Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)

The identification and description of the personnel components of a library and their interrelations are used to construct an input-output model similar to those used to analyze the interdependence among sectors in an economy. This model makes it possible to forecast personnel requirements resulting from changes in demands for library services.…

Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage…

Describes a program developed by the Youth Services Division at the Queens Borough Public Library's Central Library to help teenagers maximize growth opportunities, build self-esteem, and see the library as a life resource. Highlights include securing funding through LSCA (Library Services and Construction Act), recruiting participants, and…

Describes techniques for providing individualized library instruction for international students as exemplified by the program at Western Carolina University (North Carolina). Discusses four steps: identifying new students; meeting them and giving written invitations for instruction; interviewing; and giving library tours and instruction tailored…

Discussion of the transformation of the Federal Depository Library Program from a distribution program to one for electronic access focuses on cataloging operations and new services to support the requirements of GPO Access. Highlights include standards for bibliographic control and Internet publishing. (Author/LRW)

Reports on the first national conference of REFORMA, the National Association to Promote Library Services to the Spanish Speaking. Discusses REFORMA's activist history and describes conference programs geared toward promoting cultural awareness to help libraries build relationships with Hispanic and Latino communities. Attendees shared concerns…

Discusses the leadership skills necessary in libraries to address two current society trends: (1) a desire for empowerment by both staff and users; and (2) the demand for adding value to people's lives. Highlights include library service improvements; responsibility; the need for libraries to change; and compelling visions of the future. (LRW)

Discusses reference service to international students, potential miscommunications, and problems with the three kinds of questions in the reference interview. Notes the attributes of the neutral question and describes how librarians can maximize its effectiveness by making a "statement of intent" that provides a comfortable framework for…

Describes the IMPEL (Impact on People of Electronic Libraries) project that investigated the social, organizational, and cultural impacts of the increasingly electronic environment experienced in academic library and information services in the United Kingdom. Topics include librarians' perceptions of their role and future role; subject…

Describes the Libraries Online program by Microsoft and the American Library Association that provides low-income communities with access to online information by wiring public libraries to the Internet. Highlights activities at the Brooklyn Public Library and discusses earlier pilot projects, including the Technology Resource Institute for Public…

Reports on an exploratory case study of intermediation in a hospital digital library information service. Focuses on intermediation where user-intermediary communications were conducted through an asynchronous text-based digital medium. Contributions of the study are evidenced in a descriptive framework of nine categories of factors perceived as…