Describes a study that compared the quality of reference services provided by reference librarians and paraprofessionals, using patron satisfaction as the measure of success. Factors associated with satisfactory service are identified, and suggestions for the effective use of paraprofessional staff are presented. (4 references) (CLB)

Reviews the historical development of adult and continuing education as provided through the Open University system of Great Britain. An interview with the librarian for Oxford's Department of External Studies examines the current status of the program and describes the library services available to participants. (8 references) (CLB)

Examines the place of fiction in the library collection, the attitudes and practices of Australian librarians with respect to fiction, and the factors, including historical ones, which have shaped these attitudes. A proposal for a new approach to fiction in public libraries is presented. (Author/CLB)

Tested the hypothesis that increasing library services would increase returns of a questionnaire generated by that library. Students and faculty were surveyed before and after new services were offered at Wharton School. Results suggest source of sponsorship should be related to user group to be surveyed to maximize return rate. (CDD)

One public library's storytelling program for fourth through eighth graders and their grandparents has preserved grandparents' stories and fostered family communication. Storytelling was done one-on-one, with each child then writing and illustrating the story. Benefits included preservation of oral history and encouragement of storytelling,…

Examines factors which may affect the receptivity of librarians to the use of optical disk technologies, including hardware and software issues, the content of currently available databases, and the integration of optical technologies into existing library services. (CLB)

Discusses need for retrospective conversion of library catalogs in terms of user-problems related to split catalogs in various formats. Difficulties to be overcome in retrospective conversion projects (ownership of records, costs, non-Roman script languages, standards and inhospitability of MARC for variety of manuscript and pictorial material)…

Addresses importance of online databases as part of library reference collection and focuses on bibliographic databases (ready reference, print versus online migration, bibliographic utilities); selection/evaluation of online databases (vendor selection, individual databases); full-text databases; numeric databases; end-user searching; and use of…

Discussion of Library of Congress's efforts to meet challenge of designing and improving its online catalog system LOCIS (consists of SCORPIO and MUMS systems) includes sample searches and results of user surveys (access points in online catalog searches and response to input search statements resulting in no retrievals). (5 references) (EJS)

Discussion of the effects of a shortage of foreign exchange on the Tanzanian library service highlights Tanzania Library Services Board achievements (staff development and training, legislation, National Bibliographic Agency and bibliographic control, promotion of publishing, documentation) and problems with the provision of library services in…

Explores issues surrounding efforts to introduce online catalogs to users and presents relevant research results from Northwestern University's "Educating the Online Catalog User" project. Highlights include attitudes and preconceptions about online catalogs and instruction, research on online catalog use, suggestions for online catalog teaching,…

Five prominent consultants project technological advancements that, in some cases, will enhance current library systems, and in many cases will cause them to become obsolete. Major trends include advances in mainframe and microcomputing technology, development of inexpensive local area networks and telecommunications gateways, and the advent of…

Among the recent technological developments that will facilitate increased integration of information systems and services are new techniques for information capture, and optical disc technology for storage and retrieval. An integrated role of providing information in a variety of formats is described.

Describes a young adult summer reading game which is offered in three age-level versions from grades 1 through 12 at Enoch Pratt Free Library (Maryland). Benefits of young adult reading games in public libraries, game rules and sample questions, and the game finale visit to Walters Art Gallery are highlighted. (EJS)

This paper describes development of preservation/conservation policy in the Library of Trinity College, Dublin, Ireland. Discussion covers concentration on manuscripts and older books, training of library personnel by the conservation staff, preservation methods, and balance between an institution's responsibilities to its readers and its duty to…