Reports on the American Library Association's 1992 Midwinter Meeting. Topics discussed include the Kreimer v. Morristown case and its possible ramifications for other libraries dealing with homeless and other problem patrons; the White House Conference on Library and Information Services (WHCLIS); National Research and Education Network (NREN);…

Describes free-nets as free public access community-based computer systems; explains how libraries and librarians participate in the free-net movement; discusses Canadian free-nets; considers the public library/free-net analogy; and provides a survey of library services on Internet-accessible free-nets and civic networks. (Contains four…

Discussion of the assessment of the quality of library reference service focuses on four aspects of service interaction: user needs and expectations, staff behavior and communication skills, the reference environment, and staff morale and workload. Measurement techniques for each aspect are also described. (Contains 36 references.) (LRW)

Describes the organization, planning, and evaluation design of a workshop involving peer-led thematic discussion groups on books for young adults, a notable author as a speaker, and a panel on promoting young adult books. A list of the theme groups and titles used is provided. (EAM)

Describes the Booktech 2000 project that was developed at the Denver Public Library as a new work concept to improve acquisitions procedures and customer service. The short-term goal of expanding collections for new branch libraries is discussed, and new relationships with vendors are explained. (LRW)

Addresses the need for reference librarians to reassess their service priorities and service delivery methods to operate efficiently and compete effectively with commercial information services. Highlights include inappropriate use of librarians' time; inefficient service delivery methods; cost effectiveness; and a consultation model of service…

Describes the open-concept Library Learning Resource Center (LLRC) operating on the Allentown campus of Pennsylvania State University, focusing on academic computing, instructional services, library services, and a freshman composition/rhetoric course requirement for the completion of a library skills assignment. (DMM)

Discusses the use of microfilming for the preservation of deteriorating academic library materials and describes microfilming activities at the University of Peradeniya (Sri Lanka) which were initiated to preserve materials in case of terrorist attacks. Other arrangements are described that were developed to ensure the materials' protection while…

Discusses attempts to make English the official language of the United States, examines the pros and cons, and describes the impact of these efforts on libraries. An example at the Monterey Park Public Library (California) is examined; meeting the needs of all members of the community is addressed; and possible future outlooks are suggested. (four…

Describes a survey of 33 Research Libraries Group (RLG) academic libraries that was conducted to determine the extent to which they were involved in the use, collection, and support of machine-readable text files used in textual analysis. A selected bibliography of research in computer-aided textual analysis is included. (69 references) (LRW)

Suggests several ways that reference librarians can improve their skills beyond library school training. Reference interviews are discussed; effective methods of browsing the reference collection are described; opportunities for learning at the reference desk are suggested; and professional reading and study is discussed, including professional…

Discussion of occupational mistakes focuses on a study of mistakes in reference performance of librarians, paraprofessionals, and student assistants at an academic library. Topics discussed include technical and judgment errors, redefining the reference process, normative errors, instructional goals of the reference staff, and suggestions for…

Review and examination of the current literature on reference interview evaluation explores the degree to which such evaluative practices are both desirable and achievable. It is concluded that, if both quantitative and qualitative techniques are appropriately used, accurate mechanisms of evaluation are possible and desirable. (17 references) (LRW)

Discusses the use of copyright notices in libraries on reproducing equipment, including photocopiers, computer printers, videocassette recorders, and audiotape recorders; and presents guidelines to determine what works are in the public domain in the United States and the United Kingdom. A sidebar describes a new library copyright guide. (LRW)

Examines the use of CD-ROMs by undergraduates within the larger context of the debate over what constitutes reference service. The author argues that technology has sidetracked reference librarians and that electronic resources have increased the need for a thorough reference interview and bibliographic instruction. (20 references) (KRN)