Describes the components and procedures involved in implementing St. John's University's (New York) document delivery system, which uses University Microfilm International's PowerPackages product in conjunction with the Multi-Project for Automated Library System used by Westchester Academic Libraries Director's Organization. Evaluates the impact…

Discusses emergency plans for dealing with disasters in information centers and describes four information centers' responses to various disasters. Topics addressed include authority and leadership; money and insurance; information resources, including computers and software; alternate locations and forms of communication; and testing. A list of…

Discusses problems facing persons with disabilities; provides a history of legislative advocacy efforts, including the Americans with Disabilities Act (ADA); considers how the ADA will impact upon negative attitudes; and describes what public libraries need to know to comply with the ADA. (Contains 17 references.) (LRW)

Describes a project in Illinois that was developed to establish communitywide capability for intergenerational programming with the library as resource center and advisor that could be used as a model for other libraries. Highlights include collection assessment; collection enrichment; bibliography development; a community workshop; material use;…

Suggests steps in creating administrative support for serving young adults in public libraries. The steps are to determine what services are wanted, and where support is to come from; reasons for serving young adults and priority of library needs and wants; and strategies to generate support. (JMV)

The library of the next decade will answer the demands of its changing community rather than implement new technology simply to facilitate traditional operations. Library users are becoming increasingly sophisticated in the use of technology and diverse resources, and will demand a high level of service and accessibility. (MSE)

Presents hyper-lib, a model for an electronic library. Defines the hyper-lib model in terms of structural and functional components; discusses the book collection, the librarian, the library rooms, user resources, and general and specific library services. Describes various operators, which allow the user to change the system state. (AEF)

Addresses the hypothesis that a shift toward more widely-available, less comprehensive workstation indexes is changing the nature of academic library research (based on statistical data from the chemistry library at the University of Illinois at Urbana-Champaign). Topics include an explanation of Zipf's "Principle of Least Effort" and…

Guides librarians on how to assist users studying environmental public policy, and discusses sources under three main headings: environmental interest groups, business and labor, and government. Also examines social science indexes relevant to environmental public policy. A list of sources is appended. (Author/LRW)

Information needs of the business community vary depending on size and type of business, competitive environment, state and local support, managerial expertise, and other factors. Discussion includes ways libraries meet these diverse needs, including the offering of fee-based information services. (Author/AEF)

Explores aspects of accuracy (in the context of question answering) in reference services. Some factors that might influence accuracy include: education, attitude, reference setting, reference collection, the nature of requests, and the patron. (57 references) (Author/AEF)

Presents a fictional scenario of library reference service for the first part of the 21st century. Examines 10 major social trends for the 1990s; critiques services in terms of these trends and notes the library's role and the need to incorporate them into reference services. (Author/AEF)

Discusses efforts at the Montana State University (Bozeman) library to promote use of census data. Describes instructional sessions, and budgetary and service issues faced by depository libraries providing access to census data in electronic formats. Also includes copies of handouts from the instructional sessions. (Author/AEF)

Discusses readers' advisory services in public libraries and describes a method to convert information on specific books and genres to a computer database. Topics include utilizing staff knowledge, fields included for each book, the development of descriptors, the editing process, and writing summaries and critiques of the books. (LRW)

Discusses the needs of remote users of online public access catalogs (OPACs). User expectations are discussed; problems encountered by remote-access users are examined, including technical problems and searching problems; support services are described, including instruction, print guides, and online help; and differences from the needs of…