Highlights some of the developments in the following areas that have taken place during the period 1977-87 in British university libraries: (1) library resources; (2) automation; (3) collection building; (4) technical services; (5) reader services; (6) management and staffing; and (7) cooperation. (71 references) (MES)

Discussion of the information services offered by American university libraries begins with historical background. Topics related to contemporary reference service are then covered, including goals and priorities; fees; management; measurement; unobtrusive testing; reference personnel; and the online revolution. The future impacts of changing…

A survey of teachers of the basic reference course at American Library Association-accredited library schools examined: (1) course titles; (2) topics covered; (3) revision and updating of content; (4) faculty characteristics; and (5) faculty research and publishing. Tables present data on course topics and faculty experience. (MES)

Using the experiences at the Vanderbilt University libraries as illustrations, this article addresses several concerns faced by libraries as they implement CD-ROM technology: (1) funding issues; (2) using multiple discs; (3) networking; (4) staff training; (5) end user training; (6) CD-ROM, print, and online differences; and (7) product…

This guide to functions to consider in selecting an academic library automation system to operate in a networked environment covers (1) the current academic networking environment; (2) library automation hardware and software platforms; (3) user interface requirements for public access; and (4) security and authentication. (10 references) (MES)

Describes a survey of public library users that examined three issues related to the marketing of public library services to seniors: (1) the identification of the market segment; (2) the feasibility of various approaches to service development; and (3) the level of existing public support and strategies for successfully promoting these services.…

Describes library services of the Miami-Dade library system for the Hispanic community. The system provides a variety of bibliographic and community outreach services for Hispanic American users, who constitute about 40 percent of the population. Services to this community may be threatened by English Only legislation pending in South Florida. (AF)

Asserts that, although many arguments in favor of user fees for library services are based on economics, little economic benefit is actually gained by levying charges for some services. A microeconomics model that has been used to demonstrate the benefits of user fees is critiqued, and the issue of accountability is discussed. (23 references) (CLB)

Describes an exploratory study of government agency libraries that was conducted as a first step in the development of a theoretical framework to study the role of information provision by libraries in policy-making contexts. The library functions discussed include tracking issues and clientele, retrieving relevant information for clientele, and…

Discussion of development and management of a CD-ROM workstation for library reference services covers: (1) IBM compatibles; (2) computer storage capacity; (3) compact disk drives and printers; (4) file management; (5) protecting the integrity of a hard disk; and (6) backing up software. (three references) (MES)

Discusses the need for research libraries to develop a greater sense of financial accountability, both from a moral standpoint and to provide better services. Topics covered include areas where cost benefit tradeoffs have been neglected, possible consequences of not becoming accountable, and the debate over user fees. (12 references) (CLB)

Describes the cluster system of targeted marketing analysis, which uses geodemographic analysis to develop understanding of communities at the micro level. Characteristics of some types of neighborhoods found in the United States are described and the use of this approach by librarians conducting community analyses is discussed. (CLB)

Argues that reference librarians serve as consultants at the point of interaction as they educate patrons in the use of the online catalog and demonstrate their role in finding and providing information. Specific areas of consultation are discussed as is the relationship of formal instruction to point of use instruction. (10 references) (MES)

Summarizes the results of 11 selected studies of the accuracy of reference services and identifies six modes of failure of reference services. Methods of detecting and reducing failure in each of these modes are then discussed. (17 references) (MES)

Examined frequency of preschool lending library use by parents at four preschool centers. Quantitative data included tabulations of monthly library usage and inventories of materials. Qualitative data included interviews, on-site observations, and a parent focus group interview. Found that factors contributing to high usage included physical…