This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how Association of Research Libraries (ARL) members currently provide printing services to their users and how the costs of those services are covered. Of the 122 members surveyed, 62 responded. Included in the responses was information on main, law,…

The purpose of this case study was to identify the factors that led to the formation of the George J. Mitchell Elementary School Library Media Center (Little Egg Harbor Township, New Jersey), and to give local historical reference to the community about the library services offered. Data were collected through literature, face-to-face interviews,…

When a new library system, WestCat, was installed in the Western Michigan University Libraries (August 1998), an initiative was undertaken to announce its arrival, establish its identity, and train the university community in its use. To promote this initiative, two committees were broadly charged with the responsibilities of publicity and…

For a variety of reasons, collection care in Southeast Asia, especially in the northern regions, is fraught with many difficult challenges. Climates that are unfriendly to paper-based materials, poor economies, war, and civil unrest, are just a few of the reasons that librarians and archivists find it extremely difficult to ensure the survival of…

This paper discusses library services to the disabled in India. The introduction summarizes results of a country-wide survey of persons with disabilities and recent government guidelines relating to the rights of the disabled. The first section addresses needs of the disabled. The second section describes types of disability, including physical…

This book has three purposes: to provide a perspective for looking at how traditional reference service "fits" in with new trends and issues; to document the myriad ways in which day-to-day library services are being transformed by changes in technology, culture, and staffing; and to offer guidance and advice for evolving reference services to…

The British Library supports research by collecting and maintaining the national archive; by ensuring the provision of the national bibliography; by building up its collections of research materials from all over the world; and by providing access to its collections through reading rooms and interlending and document delivery services. This paper…

This paper first argues that the World Wide Web at its best, has been able only to imitate the resources and services of an exemplary research library. It then goes on to examine how academic research libraries can take advantage of their brand identity as market leaders in the information business. The basic concept of brands and branding…

In order to evaluate and utilize library data for the management process, a German project, sponsored by the German Research Council, uses the Balanced Scorecard as the concept for integrated quality management. Performance indicators across the following four perspectives are combined to produce a balanced evaluation of the library: (1) users,…

This paper outlines the challenges that CEE (Central and Eastern European) librarians have met and some of their solutions. The introduction presents two examples of guidelines for the licensing of electronic information: the IFLA (International Federation of Library Associations and Instructions) licensing principles and the TECUP (Testbed…

This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the…

This paper discusses the establishment of a research service in the Norwegian parliament. The first section presents some general assumptions regarding a research service in parliament. The second section describes the first initiative, a mandate in the 1970s to establish a commission to clarify the need for such a service. The third section…

This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to provide a description of how they are responding to demands for greater hours of access and service. Survey responses indicate what hours of access and service libraries are providing and…

This paper discusses the role of the Parliamentary Library in Russia. The first section provides historical background. The second section addresses two prerequisites of the Parliamentary Library, i.e., the official documents collections and the rule of public law. The third section describes implementing public access to government information…