Examines interlibrary loan (ILL) charges for photocopied material at two academic libraries, the University of Arizona and the University of Nevada, Reno. Statistics were reported for separate academic units to determine which were the most active users and which were charged the most, and recommendations are made for dealing with ILL charges.…

Describes the features of the Austin Public Library that made it Library Journal's pick for the 1993 Library of the Year Award. The library's outreach programs, use of total quality management, volunteer program, and the bonds between the library and the city government are covered. (KRN)

Describes the 1992-93 activities of the Young Adult Library Services Association (YALSA) as a year of change to greater visibility and recognition for the organization. Activities are listed under the American Library Association priority areas of access to information; legislation and funding; intellectual freedom; public awareness; personnel…

Discussion of public library support systems for at-risk teens focuses on the Bay Area Library and Information System (BALIS) that was developed to improve library services to at-risk teenagers in the San Francisco Bay area. Highlights include needs assessment; staff training; intervention models; and project evaluation. (10 references) (LRW)

Discusses the application of cellular technology for cellular data communications (CDC). The cellular phone system industry and market are described; barriers to CDC are explained; CDC applications for online searchers are discussed; and problems with using CDC for online searching are reviewed, including cost, portability, ease of use, and…

Discussion of reference question negotiation by librarians focuses on a study at the Orem (Utah) Public Library that was conducted to determine how frequently the reference staff negotiated questions, how frequently negotiated questions received correct answers, and what verbal and nonverbal communication skills led to correct answers. (five…

The Apple Library (the library at Apple Computer, Inc.) currently reports to the research and development arm of the company, a relationship that has been mutually advantageous. The library has been involved in research through a library users group, a grant program, and a laboratory within the library. (MES)

Describes services offered and problems encountered at the Medina County (Ohio) District Library, winner of the Gale Research/Library Journal Library of the Year Award. Highlights include resisting pressure from the religious right to limit children's Internet access to protect them from pornography; a successful tax levy; and growth in…

Discusses the recent growth in homeschooling and offers suggestions for public libraries to support homeschoolers. Highlights include creating your own curricula; publishers who offer resources for homeschoolers; use of the Internet; and examples of books and series, grouped by subject, of materials particularly suited for homeschoolers. (LRW)

Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)

Considers what library outreach means in the age of networked information and suggests that outreach should focus more on libraries and librarians as resources for advice on how to search in general, rather than where to find familiar information. Discusses use of the Internet and search engines. (LRW)

Discusses mental models for online searching and the importance of understanding the user mental models and their search needs in order to teach searching and to help them effectively. Suggests that librarians should try to match the user's perspective first, not just teach a search strategy that is too complicated. (LRW)

Discusses the professional accomplishments of Anne Carroll Moore, the librarian who first introduced children's services to the New York Public Library and who pioneered modern children's book reviewing and created one of the first and most influential children's booklists of her time. She arrived at the Library in 1906 and retired in 1941 at the…

Describes a librarian's experiences in developing cooperative and collaborative relationships with classroom teachers. Discusses how she moved from a fixed-schedule library to an open, flexibly scheduled library. Suggests that, by pooling their ideas and experiences, teachers and librarians can provide students with many different kinds of…

Public library services are being modified or changed by the Internet. Questions about how to evaluate and measure electronic services have become increasingly important. This article presents an analysis of some ways to create, define, and institute electronic network measures. (Author/AEF)