This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

Libraries hold large amounts of data, which can contribute to improvements in the quality of library services. Data resources of modern library have the characteristics of big-data, where library can use big-data methods to achieve reform and innovation, including resource transferring, resource utilisation, social identity, thinking innovation.…

We present findings from an exploratory quantitative content analysis case study of 156 doctoral dissertations from Georgia State University that investigates doctoral student researchers' methodology practices (used quantitative, qualitative, or mixed methods) and data practices (used primary data, secondary data, or both). We discuss the…

Through a nationwide survey of universities and research organizations in Australia and New Zealand, this article investigates the level of confidence that librarians working in scholarly communication have in their current competencies. The results show that, while respondents were generally confident across seven competency areas (institutional…

Artificial intelligence (AI) is a defining technology of the 21st century, creating new opportunities for academic libraries. The goal of this paper is to provide a much-needed analysis, interpreted in an international context, on what the leaders of academic libraries in East-Central Europe, and specifically in Hungary, think about AI and its…

The COVID-19 pandemic required library instruction to move into online environments. However, many academic librarians lacked basic competencies to provide online library instruction. This research used a competency-based needs assessment to identify competencies academic librarians need to be successful in providing online library instruction. In…

Information behavior is an important area of conceptual knowledge for reference service providers, as it provides structure for understanding users' information seeking and use. This study explores the extent to which information behavior theories, models, and concepts have been integrated into professional education for reference and information…

Promoting an institutional repository (IR) to both faculty and end-users can be challenging. We surveyed academic libraries with an IR in Texas, and asked both library administrators and IR managers about their efforts to promote and grow their IR in both size and downloads. In addition, we studied the websites of Association of Research Libraries…

The OCLC Research Library Partners Metadata Managers Focus Group, first established in 1993, is one of the longest-standing groups within the OCLC Research Library Partnership (RLP), a transnational network of research libraries. The Focus Group provides a forum for administrators responsible for creating and managing metadata in their…

This annotated bibliography provides more details on the "Hanging Together" posts referred to in "Transitioning to the Next Generation of Metadata" (see ED617919), primarily summaries of discussions by the OCLC Research Library Partners Metadata Managers Focus Group in 2015-2020. The order of the sections matches that in the…

Local public institutions, such as public libraries, offer access to low-cost educational resources, potentially mitigating human capital investment disparities. However, from 2008 to 2019, 766 public library outlets closed across the US, reducing access to these critical resources. This study examines the effect of public library outlet closures…

Aim/Purpose: The emergence of massive open online courses (MOOCs) has fostered the creation of co-located learning communities; however, there is limited research on the types of interactions unfolding in these spaces. Background: This study explores Peer 2 Peer University's Learning Circles, a project that allows individuals to take MOOCs…

Library and information science (LIS) as a discipline is constantly changing in line with the trends of the profession, so in order to ensure that LIS curriculum in higher education addresses the needs of contemporary stakeholders, evidence-based evaluation is needed. Student satisfaction has become an important factor in considering the success…

In this article we connect critical librarianship and its practices of information literacy (IL) with working-class experiences of higher education (HE). Although the research literature and professional body of knowledge of critical information literacy (CIL), is one of the most theoretically-developed areas of wider critical librarianship…

Academic libraries increasingly offer information literacy instruction online. This mixed methods study, innovatively focused on graduate professional studies students, confirms that the provision of asynchronous modules represents an effective and scalable method in this regard. When Georgetown's SCS librarians embedded their faculty-endorsed…