Discusses the changing face of libraries as a result of the penetration of technology into the home, school, and workplace. Charts the evolution of libraries from the perspectives of strategic planning, role, service delivery, organization and staffing, the librarian's role, budgeting and finance, assessment and accountability, and alliances. (VWC)

Presents ways libraries can provide services for refugees. Discusses identifying needs, distributing orientation guides, and collecting foreign-language literature. Libraries can raise awareness through collection development, exhibits, lectures series, locating teaching resources, and creating Web sites. Examples of different patrons include…

Suggests that work with the labor movement presents an opportunity for libraries to reach deeper into their community of users. Provides examples of library services, both in-house programs and materials and outreach efforts, for the labor community. Notes that the need for library-labor partnerships is as strong as ever. (AEF)

Suggests strategies for school librarians to build a power base and become involved with the teachers and students. Highlights include surveying teachers regarding their needs and then responding with bibliographies of resources and flexible lesson plans, joining planning teams and committees, and encouraging student use of the library. (LRW)

Service-learning pedagogies are used in K-12 and higher education to provide students with experiential learning opportunities and foster connections between students, their communities, and the world. Presents comments from librarians across the United States on their experiences with service-learning programs. Suggests strategies for libraries…

Answers some of the more common objectives and addresses critical issues raised in over 250 responses from readers of the author's article, "Building the Largest Library: Driving into the Future" (Searcher, March 1999). Responses are discussed under four main subject areas: the catalog, collection development, interlibrary loan, and library…

Focuses on the needs of students who choose distance learning for instruction. States that these students' information needs may or may not be the same as those who pursue their studies on campus and have ready access to the college library. Recommends some approaches to fulfilling these needs. (VWC)

The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…

Discussion of the relationship between academic librarians and faculty focuses on the process of the faculty citation search, where librarians conduct online searches for citations to faculty publications. Topics include the reference/search process, relational challenges, psychological stress, role reversal, difference in search objectives, and…

Uses qualitative survey data to find patterns and themes among librarians with regard to their attitudes toward the Internet and reference services, and related professional activities. Includes a selection of categorized survey responses, interpretation of the data by the author and suggestions for further research. (Contains 3 references.)…

With minimal staff and a small expenditure on software, Lane Memorial Library in Hampton, New Hampshire, created a publicly accessible index to its local newspapers on its Web site. Reference staff members perform the indexing during slow times at the desk using Filemaker Pro software and the indexing guidelines and thesaurus developed in-house.…

Considers methodological issues which arose in undertaking a two-year British Library-funded research project--Assessment Tools for Quality Management in Public Libraries--and discusses the principal findings. The authors suggest that by using an active research methodology they were best able to produce a self-assessment tool-kit which matched…

Describes the University of Michigan Digital Library Program, a collaborative enterprise that has built digital content and an information infrastructure for the campus community. Discusses initial planning; program goals and strategy; the information gateway; project-based program strategy; principles of digital library development; partnerships…

The organizational model of merged public health information resources at the University of Michigan stands as a viable example of collaborative operations under a unified management structure. It represents an attempt to reconceptualize the role of library services and computer services within an integrated model of cooperation that can offer…

Restructuring serials management along access-versus-ownership lines doesn't solve the serials crisis, but it alleviates inflationary pressures and has other significant economic, service, and political outcomes. This new series model is illustrated at three institutional libraries. ((Author/AEF)