Proposes a reference-interview strategy that allows the reference librarian to assess the information need of the undergraduate doing social science research that requires the use of an electronic database; label the information need; and assign the most appropriate search strategy to satisfy this need. Questions for further study are offered.…

Discussion of academic library online catalog users' queries highlights a new approach to displaying retrieved subject headings in subject searching, the exact-display approach, that was designed to encourage users to browse bibliographic information. Demonstrates an implementation of the exact-display approach in an experimental online catalog.…

Offers a case study of the University of Alabama, Birmingham, library without depository status, which maintains a government documents collection through microfiche and subscriptions and compares it to depository libraries in terms of staff, shelving, binding, collection analysis, and quality of service. The future of electronic government…

Explores the use of MOO (multi-user object oriented) virtual environments in academic libraries to enhance reference services. Highlights include the development of multi-user database (MUD) technology from gaming to non-recreational settings; programming issues; collaborative MOOs; MOOs as distinguished from other types of virtual reality; audio…

Collecting statistical data about database usage by library patrons aids in the management of CD-ROM and database offerings, collection development, and evaluation of training programs. Two approaches to data collection are presented which should be used together: an automated or nonintrusive method which monitors search sessions while the…

Investigates the relationships between job turnover, job satisfaction, and faculty status of ARL (Association of Research Libraries) university library directors. Finds a positive relationship between job satisfaction and faculty status; and job satisfaction and staff release time to pursue scholarly endeavors; and a negative relationship between…

The Getty Information Institute conducted a two-year study of online searching by 27 humanities scholars using DIALOG. Discusses results and recommends that library services: provide interdisciplinary information for humanities scholars; recognize that online searching in humanities may be harder than in sciences; expect wide preferences for…

Describes a study that investigated the value of various access points in online catalog records by determining their usefulness to searchers who requested location information for items. Results of a transaction log analysis of the Illinois Library Computer Systems Office online union catalog for 45 academic libraries are discussed. (LRW)

Describes how undergraduate libraries have responded to change and the changing needs of undergraduate students. Examines statistics from 20 libraries, and summarizes results of a survey of 9 libraries on book versus periodical usage; staff size; reference staff philosophy; library status; and response to increased emphasis on undergraduate…

Changing services, technologies, organization, and ownership and access policies in academic libraries will bring new management and leadership techniques. Reviews literature examining change, management creativity, learning organizations, Total Quality Management, technological advancement, internationalization of higher education and global…

Discusses Web site management, rather than design, as it relates to academic libraries. Reviews library literature as well as literature from other fields and presents results from four case studies that investigated staffing, professional rivalries, governing structure, usability studies, staff tool versus public resource, maintenance, and…

Discusses the use of print versus electronic resources by undergraduates and describes a study at a Canadian university that examined the use of print resources in relation to online resources. Investigated which type of source they used first and whether problems associated with electronic journals would cause them to switch to print versions.…

Describes a qualitative study of the research and teaching habits of early adopters of electronic journals that was conducted at the University of Illinois, Chicago. Discusses perceptions, expectations, and changing practices pertaining to electronic journals and other electronic resources, focusing on shared behaviors and values and…

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…

Presents results of a study on communication channels used by academic librarians in different job categories and organizational levels. A literature review of information processing and internal and interdepartmental library communication is included. Face-to-face and telephone communication dominated as choice of medium. Public service and…