In order to be effective in the coming millennium, libraries will need to measure their performance rigorously against the expectations and real needs of their customers. The library of the future will need to be a customer sensitive, knowledge creating, agile enterprise. It must provide value to every customer, where value is the customer's…

This paper traces the roots of higher education from Ancient Greece to the first universities in European countries where the idea of upper education became centered on the interactive dialogue between a teacher and student. The report discusses the role of the university library today in an age of ever-developing technologies and ever-increasing…

This SPEC (Systems and Procedures Exchange Center) Kit and Flyer reports results of a survey that examined how ARL (Association of Research Libraries) member libraries have organized the licensing of electronic products and how they approach the associated problems. Forty-four of the 122 ARL member libraries responded to the survey. Results are…

Phase one of the Effective College Library research project, conducted between July 1995 and March 1996, entailed a review of evidence about library support for teaching and learning in further education. The results are detailed in this report. Questionnaires focusing on innovative practices were distributed to all 453 Further Education (FE)…

This paper discusses ways in which the Queensland University of Technology (Australia) has freed up resources, particularly staffing resources, in order to focus attention on activities that add value to the academic process. Vendor partnership with Blackwell's Library Supply company for selection, acquisition, cataloging, and end processing of…

Drawing on a current study, funded by the British Library Research and Innovation Centre, the context of higher education libraries is discussed, including funding and costs and recent major official reports on education and libraries. Future trends and imperatives are outlined. Models of library purchasing consortia are presented. The operation…

Taking a post-modern approach, this paper addresses the relevance of measurement and evaluation of libraries and information services. The following topics are discussed: (1) past and present approaches to performance measurement, including origins of measurement and landmarks of the past; (2) a conceptual framework for evaluation, including a…

This paper discusses GAELIC (Gauteng and Environs Library Consortium), a regional consortium of South African higher education libraries with the vision of creating a virtual library by linking together autonomous libraries via networks. Topics covered include: (1) GAELIC objectives; (2) selection of INNOPAC as the common library system for GAELIC…

This paper discusses knowledge management (KM) in relation to a shared cataloging system in Japanese university libraries. The first section describes the Japanese scene related to knowledge management and the working environment, including the SECI (Socialization, Externalization, Combination, Internalization) model, the context of knowledge, and…

Advancing library services in large universities requires creative approaches for "building to scale." This is the case for CIC, Committee on Institutional Cooperation (Big Ten), libraries whose home institutions serve thousands of students, faculty, staff, and others. Developing virtual Web-based services is an increasingly viable…

This paper on multimedia in German libraries begins with an introduction to multimedia. Initiatives of the federal government and in the Laender (federal states) are then described, including: a 1997 symposium organized by the university library of Goettingen that presented several multimedia models developed in universities; the multimedia…

This paper presents copyright concerns which affect resources and services in higher education. Topics include: (1) a brief overview of the history of copyright; (2) a discussion of copyright components, including fair use guidelines; (3) copyright in libraries, specifically as it relates to reserves and interlibrary loan; (4) copyright in digital…

Predictions of the effect of technological change on society in the home, the workplace, and in public and academic libraries in the future are presented. Topics discussed include the problem of inaccurate data, access to information, videodisc technology, "telematics" (the combining of computer technology and telecommunications), cable…

Results of investigation of exploitation costs of INSPEC database in selective dissemination of information service are presented. Parameters which influence exploitation costs--time spent looking for information, information query length, number of answers, time spent modifying user's query, and amount of modification--are analyzed. Six…

Discussion of standardization on an international scale for resource sharing--cooperation, coordination, interlibrary loans, cooperative acquisition and cataloging--focuses on a definition of standards; the development of standards for cataloging; public, school, and university libraries; and library education. A 60-item bibliography is included.…