Designed for the reference staff at the Golda Meir Library, University of Wisconsin-Milwaukee, this manual functions as a guide to insure a uniform standard of service, to explain the duties and responsibilities of the reference staff, and to provide step-by-step explanations of how a variety of procedures are performed. The purpose of the…

This report is designed to raise issues and concerns which will affect the successful implementation of an education and training program once an online public access catalog (OLPAC) has been installed in the Kennedy Library at California Polytechnic State University (Cal Poly), San Luis Obispo. Information presented in the document was gathered…

Based upon the 211 usable responses received to a survey of the libraries of 68 colleges of advanced education, 19 universities, and 226 technical and further education (TAFE) colleges in Australia, this report considers the establishment of a system that would permit distance education students to borrow materials from a local academic library.…

The six papers compiled here cover issues related to acquisition, library cooperation, and collection development. In "The UK Serials Group: A British Success Story," David P. Woodworth describes the background and work of the Serials Group, an autonomous British organization which aims to bridge the gap between serials producers and…

Arguing that the typical legal bibliographic course is a "curricular anomaly" which emphasizes the characteristics of law books, this article advocates a fundamental shift away from the bibliographic orientation to an emphasis on the research process, i.e., how researchers use the books. The discussion examines the drawbacks inherent in…

Information on the Association of Research Libraries (ARL) data survey is presented, along with a quantitative index for the university libraries of the Association of American Universities (AAU). Ten quantitative measures of holdings, expenditures, and staff size for the AAU libraries from the 1981-1982 annual ARL survey are converted to an index…

Intended to be a comprehensive analysis of the use of government documents at the University of Illinois at Urbana-Champaign (UIUC), this project was designed in particular to ascertain to what degree provision of full bibliographic control at UIUC facilitates documents use. A point-of-exit questionnaire was used to determine user status,…

Based on material obtained and observations made in 1982, this Australian study focuses on the British Library's inter-library comparison (ILC) project for academic libraries. The report is presented in five sections, the first of which is a brief introduction. The second section deals with the general concept of inter-organization comparison as a…

This report is based on data gathered in a 1982 survey of college and university libraries conducted as part of the Higher Education General Information Survey (HEGIS). The survey had a 91% response rate from a universe of 3,326 colleges and universities. The 1982 data categories cover the following time frames: staff and library hours as of fall…

Replacing a January 1980 publication of the same title, this collection of cost tables and other documentation from library materials cost studies conducted by members of the Association of Research Libraries (ARL) or by library vendors contains excerpts from: (1) local cost studies conducted at Colorado State University, Indiana University, Iowa…

Based on the comprehensive library self-study method developed by the Association of Research Libraries' (ARL) Office of Management Studies (OMS) and first used as the Management Review and Analysis Project (MRAP), this resource notebook presents surveys and diagnostic aids, OMS self-study reports, and ARL member library documents related to…

Based on a study of the need for, and alternatives to, significant expansion of space for state college and university libraries, this report discusses the resultant recommendations, which address both the long term and the immediate space needs of the state's academic libraries. Following a description of the role of academic libraries and a…

This exploratory study focuses on the management of decline as characterized by shrinking resources and substantial reductions in operating budgets (retrenchment) in academic research libraries in Canada. The first of four major sections of the report addresses the management of retrenchment in Canadian research libraries, including the design of…

This comprehensive report details the activities of a study which investigated public, public secondary school, community college, academic, state institutional, and state library agencies, in order to: (1) assess the current status of libraries in literacy education; (2) determine an expanded role for libraries in literacy education; and (3)…

Based on responses to a survey of Association of Research Libraries (ARL) members in March 1988, this Systems and Procedures Exchange Center (SPEC) flyer and kit are designed to assist administrators of large academic libraries in the selection of useful methods of conducting user surveys for particular library concerns. The flyer provides a brief…