Discusses library reference services. Topics include the historical development of reference services; instruction in library use, particularly in college and university libraries; guidance; information and referral services and how they differ from traditional question-answering service; and future concerns, including user fees and the planning…

Describes a program at Eastern Washington University that integrates library skills as a component of the English composition program, and is part of a computer-literacy program stemming from a general-education curriculum reform. Discusses program development and design, assessment of student learning, and effectiveness of the program. (LRW)

Explores recent development in the production and delivery of scholarly journal articles in digital form. Identifies key stakeholders as authors, publishers, librarians, and users; explores the interrelationships of different stakeholder groups; and reviews cost and pricing developments, including efforts to reduce costs for academic libraries.…

Includes four articles that discuss a conceptual framework for open and context-sensitive reference linking for Web-based scholarly information; issues for academic libraries due to increased use of information and communication technologies; the future of electronic books in academic libraries; and an academic library user study on the needs for…

This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably, but none…

The purpose of this study was to assess usability of an academic library Web site and to better understand how faculty and students complete typical tasks using one. Despite their success in completing the tasks, participants experienced difficulties in knowing where to start and with the site's information architecture-in particular while…

This study examines the research behavior and information-seeking habits of 23 interdisciplinary professors at the University of Western Ontario. Highlights include use of library and other information sources; rankings of information sources; and problems, including time management and inadequate library collections. (Author/LRW)

This longitudinal study examined the library use patterns of 1,046 undergraduate students during their first three years of college. The significant changes in library use patterns have implications for the redesign of academic library services, including reference and bibliographic instruction. (Author/LRW)

Reports on results of an exploratory study of perceptions of collections by librarians in an academic library that provides both traditional and networked information services. Five librarians from a Midwestern university library were interviewed. Findings indicated an uncertainty about the virtual world in two particular areas: collection and…

A librarian, a professor, and an alumnus of Eastern Michigan University (EMU) collaborated to create an innovative library learning workshop for sixth-graders and college students. Pairing sixth-graders and college students increased the motivation to learn of both groups. Participants discovered through hands-on projects that library research…

As part of a move toward data-driven decision making, the University Libraries at Virginia Tech made a commitment to evaluate library instruction systematically. During the design and implementation phase of the program, library faculty developed a variety of tools for evaluating teaching, tested them out, and consulted with educational experts to…

Digital technology is redrawing the library's blueprint. Planners are thinking in new ways about how to design libraries as places for learning rather than primarily as storehouses of information. This thinking has given rise to much discussion--and to many publications--about the "library as place." In this article, the author asks why not also…

This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…

At first sight, the "big deal" seems an excellent value for academic libraries. A more thorough-going evaluation, however, exposes dangers. This paper examines the roles and strengths of the players in the information supply chain: creators, publishers, intermediaries, libraries. Traditional hard-copy procurement is analysed in terms of these…

The review and negotiation of license agreements has become a time-consuming but necessary part of the job of providing access to the electronic information resources required by libraries' patrons. The nature of these agreements may pose a number of barriers to the development of fully integrated collections. This article presents a fictitious…