One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…

Discusses library preservation of digital documents and describes efforts underway at Cornell University and other libraries to establish standards for repositories and to implement digital archiving for electronic journals. Explains the disciplinary-based approach at the Cornell libraries and considers funding and other economic issues.…

Discusses the problem of avoiding Web-related copyright liabilities in library activities, including legal ramifications of linking and librarians' responsibility for the content of the linked sites. Presents legal cases based on linking and makes recommendations for developing intellectual property guidelines. (Author/LRW)

Uses a matrix to identify conceptual gaps in a bibliographic instruction program at an academic library and discusses a curriculum design model that includes objectives in the affective and sensorimotor domains as well as cognitive instruction. Application of the model to a computer-assisted bibliographic instruction project is described. (10…

This survey of the educational background, professional activities, and work experience of academic business librarians shows that most developed subject expertise from work experience and nondegree courses, that they became business librarians accidentally after general reference or social science work, and that their employers receive very good…

Describes a study conducted at Cornell University that compared high-quality member cataloging copy from a random sample of records on the Research Libraries Information Network (RLIN) with Library of Congress cataloging copy. Implications for training support staff to handle member copy are suggested, and the expansion of cooperative cataloging…

Discusses the traditional role and functions of research library technical services departments and examines the impact of electronic information and information technology on technical services. It is argued that technical services units will stagnate if they do not accept the responsibility of becoming technologically adept. (19 references) (CLB)

Describes the implementation of the Western Library Network's LaserCat CD-ROM catalog in the medium-sized academic library at the University of Idaho. Selection of LaserCat, creation of a LaserCat/Information desk in the library lobby, staff training, staff reactions, and user reactions are discussed. (Nine references) (Author/MES)

Describes a study that examined the learning styles of 140 academic librarians in public and technical services using Kolb's Learning Style Inventory. The findings do not indicate significant differences in learning styles of technical and public services librarians. Relationships between learning styles and variables such as sex, age, education,…

Reprint of a 1964 article by David Kaser which presented mathematical formulas for estimating the collection sizes (in volumes) required to ensure minimum adequacy of academic library collections at institutions with widely different characteristics. Current article presents new formulas and illustrates their application at specific institutions.…

Describes a study that examined the necessity for prerequest bibliographic verification for interlibrary loans by identifying request error patterns and critical bibliographic elements. The discussion analyzes the effectiveness of a modified verification process, in which the interlibrary loan technician decides which requests to verify, in terms…

Highlights some of the developments in the following areas that have taken place during the period 1977-87 in British university libraries: (1) library resources; (2) automation; (3) collection building; (4) technical services; (5) reader services; (6) management and staffing; and (7) cooperation. (71 references) (MES)

Discusses issues related to formula funding and budgeting in higher education, in general, and in academic libraries, specifically. The strengths and weaknesses of state funding formulas and academic library budgeting formulas are evaluated, based on a survey of libraries in eight states. The role of coordinating agencies and structures is also…

Discussion of the information services offered by American university libraries begins with historical background. Topics related to contemporary reference service are then covered, including goals and priorities; fees; management; measurement; unobtrusive testing; reference personnel; and the online revolution. The future impacts of changing…

A survey of 83 academic public service librarians to ascertain the extent to which they were aware of, involved in, or affected by retrospective conversion projects found that the role of public service librarians in such projects is limited. A need for improved communication between public and technical services librarians is indicated. (13…