Addresses investigations of library employees' complaints of sexual harassment which could be modified for use with a patron complaint. The employer's interests in conducting an adequate and swift investigation are discussed, and the importance of maintaining confidentiality is stressed. (LRW)

Uses national guidelines, collection development texts, and the intellectual freedom literature to assess the practical value of the Library Bill of Rights in school library settings. Discussion focuses on invoking the statement as support when dealing with challenges to the collection. Appendixes include the Library Bill of Rights itself and…

For as long as libraries have charged fines for books returned after their due dates, this familiar practice has excited comment and controversy. Fines are thought by many to deter patrons from keeping materials too long. However, others believe there is little persuasive evidence that fines are more effective at minimizing overdues than are…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

While the need for a data retention policy is rapidly becoming clear to schools, little guidance is available for crafting one. Most schools depend on backup and recovery plans that generally focus on individual servers or devices. However, retention policies also need to focus on the type of data contained on those servers and how it will be…

When a challenge gets difficult, it's hard to believe that people challenge instructional materials because they care. It's even harder to remember that educators want the general public, legislators, taxpayers, and parents to care about education. Library media specialists and administrators have the same lens of stress that all adults have,…

Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of…

In this article, the author describes what components should be included in a comprehensive policy for public wireless usage in a library. He lists four basic steps, which include: (1) Introduce the service; (2) List the technical requirements; (3) Spell out disclaimers on access, assistance, and liability; and (4) Alert users to security concerns.

Both general and miscellaneous policy statements from 47 public libraries of the Pacific Northwest Library Association have been compiled in this manual. Among topics covered by "general" policies are board of trustees, buildings, confidentiality of circulation records, displays, gifts, materials selection, personnel, public relations, and…

Describes public library policies and restrictions on children's library usage, which may include requirements such as name-writing performance tests or enrollment in first grade to qualify for a library card. Such policies are criticized as discriminatory. (MES)

Arguments for and against library service fees for users are presented, and models for setting such fees are illustrated in terms of profit maximization and maximization of user benefits. (FM)

Conflict management theory is illustrated in a series of hypothetical scenarios, typical of library situations. Each scenario is discussed in terms of a specific management theory and the theories are transposed into useful management tools by plotting each situation along relevant axes. (Author/AEF)

Report on the 1992 American Library Association (ALA) conference discusses featured speakers, political actions of the ALA Council, guidelines on patron behavior, the resignation of ALA Executive Director Linda Crismond, and conference exhibits. Excerpts from an address by new ALA president Marilyn Miller on empowering people through libraries are…

Discussion of fines charged by libraries for overdue books focuses on the experiences of the Somerville Free Public Library (New Jersey) in implementing a no-fine policy. Goals of the new policy that are evaluated include increased circulation, increased return of late materials, and an improved library image. (seven references) (LRW)

Describes the development of CONSER (Cooperative Online Serials) policies and practices for cataloging remote access computer file serials. Topics include electronic serials on the Internet, cataloging standards for computer files, OCLC and Internet resources, networked resources as published documents, multiple file formats, sources of…