To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

This study utilizes COUNTER 5 data from the University of Dayton (UD) to measure full-text retrievals of e-journal articles from five major academic journal publishers (Taylor & Francis, SAGE, Oxford, Wiley, and Springer). Usage data from these publishers' e-journals within EBSCO is compared to the same content when accessed from publisher…

Electronic resources undergo various changes during their lifecycle from evaluation, to acquisitions, to renewal or cancelation. To keep users abreast of these changes, effective communication is necessary between the electronic resources librarian and the library team. Effective communication is equally important between the electronic resources…

For the most part, information landscapes such as libraries are structured, organized, created, and used by the dominant groups. These spaces may be unfamiliar territory for many students. Humour used in library orientation elicits enjoyment and helps to connect librarians and students. Low and high inference humour used during orientation can…

In today's digital and distributed information environment, engaging with users is imperative for the success of liaison librarianship in the academy's learning and research environment. Such associations require the liaison's personal approach for connecting and building relationships with clients. This paper addresses the main factors for…

Academic libraries have long employed students in roles vital to running a library, such as checking books in and out, shelving, and answering basic patron questions. More recently, libraries have also sought ways to demonstrate value and align with campus priorities, such as student engagement. This study uses interviews with library employers…

What perceived role do one-shot information literacy sessions play in the professional status of librarianship? In what way is this perception resulting from and contributing to the feminization of instructional labor? How will criticizing and/or changing one-shots disrupt or perpetuate gender and other forms of inequity? All these questions…

In "Connected Teaching: Relationship, Power, and Mattering in Higher Education," Harriet L. Schwartz presents "relationship as a site and source for learning." It is both where the learning takes place and the mechanism through which we teach and learn, making it the "essential driver of teaching and learning."…

As the role of print collections in academic libraries moves from monograph storage to a method for engaging users, the browsability and accessibility of print collections are becoming increasingly important. One factor that affects the ability to comfortably browse collections is the height at which the books are stored. This paper examines the…

As libraries face a changing service model and new challenges, collaboration has emerged to provide services and support to students with a shared responsibility between libraries, faculty, and student affairs. This study will explore cases of collaboration between campus groups to understand the systems and organization within their models. An…

Escape rooms are used in a myriad of ways by businesses, teachers, and public libraries. They can be a great way to encourage team building, learning, and simply having fun in a non-threatening environment. This case study presents an innovative approach to engaging students, faculty, and community by using and showcasing unique academic library…

During the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all…

Universities are pursuing learning analytics practices to improve returns from their investments, develop behavioral and academic interventions to improve student success, and address political and financial pressures. Academic libraries are additionally undertaking learning analytics to demonstrate value to stakeholders, assess learning gains…

J. Paul Leonard Library at San Francisco State University launched a web-scale discovery service, branded as OneSearch in 2013. Before that, Leonard library had been using Google Scholar since 2006. This study gathered usage data on OneSearch and Google Scholar from the library OpenURL link resolver, SFX, and the interlibrary loan server, ILLiad,…

COVID is having immediate and long-term impacts on the use of libraries. But these changes will probably not alter the importance of the academic library as a space. In the decade pre COVID libraries saw a growing number of visits, despite the increasing availability of material digitally. The first part of the article offers an analysis of the…