A questionnaire was distributed to bookstore employees to determine their awareness and correct use of reference tools and skills with customers. Fifty employees returned the survey for a 42% response rate. The questionnaire collected demographic data on the education, work background, and on-the-job training of typical clerks at three Cleveland…

A survey was mailed to the 185 U.S. Roman Catholic cathedrals to determine the nature and extent of cathedral music libraries. In addition to baseline demographic information, survey questions focused on the following topics: (1) music library staffing and management; (2) methods of cataloging and classification; (3) the use and creation of…

Most libraries involved to any extent with total quality management (TQM) realize that successfully gathering information from their customers is the key to improving services. To do this libraries must employ a variety of methodologies, both quantitative and qualitative research. Quantitative primary data is usually collected in libraries by…

This is the fourth in a series of reports evaluating the Public Library Statistics (PLS) program, an annual census of public libraries in the United States. The census includes, in addition to a full count of public libraries and their outlets, a variety of statistics about the services provided by and, the financial condition and the staffing…

The roles and responsibilities of the library systems officer continues to change as libraries move beyond the automation of library functions to offering resources in electronic formats and electronic access to information about collections beyond the walls of the home institution. This survey was designed to collect data and document some of the…

This document, a directory of Nevada libraries, is divided into sections for academic and special libraries, school libraries (public and private), and public libraries. Entries for individual libraries typically list key staff, postal and electronic addresses, phone and fax numbers, and hours of operation. Lists of 1996 Nevada Library Association…

This directory identifies members of the New Mexico State Library Commission, the New Mexico Advisory Council on Libraries, and staff at the New Mexico State Library. It goes on to list New Mexico libraries alphabetically by city. Within each city libraries are subdivided into public, academic, special, and school categories. Electronic mail…

The emerging technology of the World Wide Web is a natural source of acquisitions for archivists. This paper discusses two areas of digital communications: a university archivist's role in the support and management of the University of Nebraska-Lincoln (UNL) home page, and the uses other archives and special collection departments at selected…

This document provides the 5-year (1997-2001) library plan for public libraries in Louisiana. It seeks to identify specific inadequacies in public library services, resources, facilities, and personnel. It also identifies the people who are to be served, and reveals geographical, sociological, economic, and educational barriers to the expanded use…

This 1996 National Commission on Libraries and Information Science (NCLIS) survey gathered data from a national sample of public libraries concerning the current level of public library involvement with the Internet. The purpose of this study was to: (1) provide policymakers, researchers, and library professionals with longitudinal data that…

This annual publication describes the collections, staffing, expenditures, and public service activities for the 108 university and 11 nonuniversity members of the Association of Research Libraries (ARL) during the 1994-95 fiscal year. This particular edition offers instructions for locating interactive ARL statistics on the world wide web, a…

"Intranets"--web sites written and used internally by organizations--are being developed as a means of enhancing communication, improving productivity, and reducing costs. The University Library at the University of Nebraska at Omaha is in the early stages of developing an Intranet. Considerations that led the library to establish an…

The University of Nebraska-Lincoln (UNL) Libraries designed and implemented a fast and efficient method of transferring materials between and among the UNL campuses for users of the UNL Libraries. The prior array of services were difficult to use and did not serve all patron types. That system relied upon student workers to retrieve and deliver…

Performance measurement at the University of South Africa (Unisa) library is integrated in its planning and review procedures and is continuously adapted and improved. This paper traces the development of performance measurement at Unisa over more than a decade. Performance measurement provides an indication of how good or bad the library is doing…

A study examined the role of the school library media specialist; how that role is perceived by teachers, administrators, and the librarians themselves; and how teachers and librarians forge working relationships. According to a policy document issued by two professional societies, the school ibrary media specialist serves three roles: information…