Each year, from 1982 to 1986, the Library Research Center at the University of Illinois conducted a study called the Index of Quality of Public Library Service. For this study, unobtrusive tests of reference service and book availability were performed annually in Illinois Public Libraries. When the results from rural libraries were compared with…

This report describes how a public library and a high school library in Holbrook, Arizona, have both provided service to their clienteles through a common method: the full use of their community's resources. The Holbrook High School Library, which is completely automated, has been successful with its creative funding techniques and as a…

A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…

This report on year-round education as it directly affects elementary school libraries focuses on two major aspects of impact: people (site level instructional media center clerks, district personnel, and delivery of library services to both students and staff) and things (the library collection, equipment, and the facility itself). General…

Developed in response to a trend toward using hourly students and library school graduate students at the reference desk, this training manual provides basic training for library staff involved in providing engineering reference services. It integrates traditional and electronic resources into a 10-unit, 6- to 8-week program of instruction. The 10…

Arguing that professional library literature often ignores the problem of evaluating the effectiveness of a library tour or the aids (e.g., audiotape, slides, video, computer programs, handbooks) which may supplement the tour, this article provides a proposed evaluation model for measuring a tour's success. The evaluation of library tours is…

Revised annually by the Tennessee Advisory Council on Libraries, this report identifies goals and assigns priorities for the implementation of library services. It emphasizes the services of public libraries and services to the disadvantaged but also encompasses the needs of academic, school, institutional, and special libraries in order to form a…

This publication outlines and presents a series of 27 learning modules for a course in medical librarianship intended to be conducted in an individualized instructional framework featuring lectures, small group discussions, talks by guest speakers from the medical profession, on-site observation of hospital libraries, on-line demonstrations of…

Based on observations made at the National Library Service for the Blind and Physically Handicapped (NLS) on September 8, 9, and 10, 1982 and on documents supplied by NLS, this report compares standards published in the 1979 document entitled "Standards of Service for the Library of Congress Network of Libraries for the Blind and Physically…

Papers on the role and services of African libraries and the education of African librarians, which were presented at the 1983 International Federation of Library Associations (IFLA) conference, include: (1) "The Information Sector in the Economic Development of Africa: The Potential Role for Libraries," in which Benzies Y. Boadi…

The papers presented focus on the library acquisition, processing, and use of alternative publications, which include small press and other materials produced by non-standard, non-establishment groups or individuals. In "Libraries and Alternatives: An Essay," Patricia Glass Schuman discusses the importance of alternative publications and…

This report was prepared by an internal strategic planning committee of the James White Library at Andrews University, whose primary responsibility is to support instructional, service, and research programs through the acquisition, organization, maintenance, and availability of appropriate library resources. The report serves three purposes: (1)…

In late 1988, Midland College in Texas implemented a desktop publishing service to produce instructional aids and reduce and complement the workload of the campus print shop. The desktop service was placed in the Media Services Department of the Learning Resource Center (LRC) for three reasons: the LRC was already established as a campus-wide…

This report is designed to accompany House of Representatives Bill (H.R.) 2742, which amends and reauthorizes the Library Services and Construction Act (LSCA) through 1994. In discussing the background of the bill and the need for the legislation, it is noted that, since recommendations from the 1991 White House Conference on Library and…

The benefits for students, teachers, administrators, and library media specialists of telefacsimile use in high school library media centers are outlined. It is noted that students, including those with special needs, would benefit from the expanded information searches made possible by telefacsimile-facilitated interlibrary cooperation. The…