Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Relates experiences of University of Rochester's main library during complete renovation of the central reference department including the addition of a full-service reference station. Topics covered include planning the reference station, solutions to seven design requirements, increase in staffing and reference questions after one year, and…

Presents microcomputer-based information retrieval system in public access mode and describes preparations, procedures, and use developed and recorded during first year of operation at Louisiana State University. A detailed analysis of month-long free trial period (user status, major areas of study, subjects searched) and 10 conclusions and…

Describes use of microcomputers with system called "TBBS" ("The Bread Board System") at Loma Linda University Medical Center to allow users enhanced services from home, whether library facilities are open or not. Flexibility and security, dialing into medical library, and suggestions for setting up similar computerized…

Describes program to promote computer literacy for adults by establishing microcomputer learning centers in 11 libraries of the rural service area of the Southern Adirondack Library System. Hardware and software, project design, volunteer contribution, adult learner response, librarian learners, and state and federal aid are highlighted. Eight…

Ten articles focusing on adult learning services in public libraries highlight global trends, support for intentional change, counseling and information needs of adult learners, adult learner services at Pratt Library and North York (Ontario) library, process of learning, administrative considerations, political factors, and implications for…

Study of online searching experience in Martin P. Catherwood Library, New York State School of Industrial and Labor Relations at Cornell University, presents results of five years of collecting data on bibliographic files accessed. A ranking of 10 most frequently searched files and commentary on pattern that emerges are provided. (EJS)

Report on development of multicultural and multilingual public library services in Federal Republic of Germany highlights influx of migratory workers, education, occupational training, efforts of public libraries to address information needs of foreign workers, illiteracy, and an international seminar titled "Books for Children from…

To ascertain current status of academic library services to support literacy education, a survey was conducted using 20 pairs of community college and four-year college libraries in eight eastern states. Results revealed that all colleges in sample have literacy-related programs and that nearly all programs received library support. (11…

Explores the implications of changes to be expected within foreseeable future (1985-95) in environment, mission, functions, and operations of academic libraries for librarians and librarianship. Context of academic librarianship, governance, faculty status, the library's information economy, marketing information to end user, and possible futures…

Describes public library reference service which allows patrons to type out search instructions on a computer terminal, review and select references, and receive, by high-speed printer, facsimile copy of selected periodical articles. Development of periodicals center at main county library and use of self-coaching SEARCH HELPER system are…

Examines the objectives and structure of two-part end-user training program (classroom instruction, individualized hands-on training), which introduces scientists to fundamentals of literature searching, including both printed and online sources of scientific information. Brief history and future directions of the program are noted. Sample Amoco…

Evaluation of Tanzanian experiences in developing nationwide public library system under conditions of limited resources and unlimited user demands discusses six principles as basis for alternative strategy: liquidating irrelevant librarianship theories; establishing valid performance measures; adopting cost-effectiveness; giving primacy to…

Describes the Pica Library Automation Network (originally the Project for Integrated Catalogue Automation), which is based on a centralized bibliographic database. Highlights include the Pica conception of library automation, online shared cataloging system, circulation control system, acquisition system, and online Dutch union catalog with…

This essay discussing effects of automation on library personnel and library services notes civil service structures; failures in personnel administration; rigidity in library service; access to information by "temporary" language; evaluative, judgmental analysis of the book, data, or journal; dangers of centralized decision-making and…