Four aspects of user satisfaction are identified and discussed: output, service policies, library as a whole, and interaction with library personnel. While techniques for output measurement have received the greatest attention, other assumptions can be made about user satisfaction measurements. They will be affected by requirements, expectations,…

Describes the Open Access Satellite Educational Services (OASES) project, which was designed to increase continuing education services, encourage adult educational participation, and create a replicable model of cooperative services by combining the resources of South Oklahoma City Junior College and the Oklahoma County Libraries System. (RT)

Describes the implementation of remote public access to the online catalog at the University of Calgary and discusses the technical considerations and difficulties encountered. The resulting cooperative efforts of the library and the university computing center are outlined, and several library service related issues are raised. (CLB)

Discusses the decline of children's library services, the library needs of children, the special character of children's librarianship, and book selection. (SRT)

Presents the role of the Pikes Peak Library District's services in the creation and dissemination of an online clearinghouse in all four phases of emergency management: mitigation, preparedness, response, and recovery. Seven agencies and organizations involved in the network of community information that has been created are briefly described.…

This paper describes methodology used in compiling a list of candidate integrated library automation systems at a corporate technical library. Priorities for automation, identification of candidate systems, the filtering process, information for suppliers, software and hardware considerations, on-site evaluations, and final system selection are…

The advent of deinstitutionalization and consumer health advocacy has spelled changes in mental health information seeking by general public, by families of mentally ill, and by the mentally ill themselves. Their information needs have implications for academic and public libraries and libraries in psychiatric facilities and general hospitals. (14…

A review of changing attitudes of library directors toward children's services shows parallels between the rhetoric of 100 years ago and that of today. Library directors interviewed believe children's services are essential to public library survival, the library's critical outreach arm, and dependent on multitalented, politically astute…

Summarizes three conference presentations on the effects of the economic climate on academic libraries in Iowa. These presentations focused on the impact of austerity budgets on collection development, library services and personnel, and possible management approaches to retrenchment in these areas. (CLB)

Discusses the need for careful systems analysis and design in the implementation of microcomputer based information systems. Checklists of system requirements and a bibliography of relevant journals, printed, and online sources are provided. (CLB)

A series of articles focuses on artificial intelligence research and development to enhance information systems and services. Topics discussed include knowledge base designs, expert system development tools, natural language processing, expert systems for reference services, and the role that artificial intelligence concepts should have in…

Traces the development of the National Library of Canada, focusing on the significance of this history in the context of national development. Future issues facing the library are identified, and the inherent ambiguity of recognizing international standards while protecting a specific national heritage is discussed. (9 references) (Author/CLB)

Discussion of efforts by federal, state, and local government agencies to enhance the library resources and services available to older citizens highlights the roles of the National Commission on Libraries and Information Science (NCLIS) and the Administration on Aging (AoA), cooperative agreements, and descriptions of state and local programs.…

Describes the effects of the rapid growth of Macomb Community College (MCC), erratic financing, and institutional size on the organization, services, and procedures of MCC's library. Focuses on unique characteristics associated with size and positive responses to resource constraints. (DMM)

This bibliography on community college learning resources centers presents citations on administration, automation, bibliographies, collection development, cooperative activities, facilities, history, humor, instruction and use, college instructional programs, learning laboratories, media technology, miscellaneous services, personnel, philosophy,…