Examines the relationship between bibliographic instruction and reference services in academic libraries. Highlights include historical definitions for the two services; results of a survey of academic librarians that investigated how they are connecting the two services; and recommendations for improving the teaching of information literacy at…

Compares a digital reference service that uses instant messaging with traditional, face-to-face reference based on experiences at the Southern Illinois University library. Addresses differences in reference questions asked, changes in the reference transaction, student expectations, bibliographic instruction, and librarian attitudes and procedures…

Discusses performance measures for libraries that will indicate the goodness of the library and its services. Highlights include a general evaluation model that includes input, process, output, and outcome measures; balanced scorecard approach that includes financial perspectives; focusing on strategy; strategies for change; user criteria for…

Examined the accessibility of two Web-based abstracting and indexing services by blind users using screen-reading programs based on guidelines from the Rehabilitation Act of 1973 and Web Content Accessibility Guidelines by the WWW Consortium. Suggests Web developers need to conduct usability testing and librarians need to be aware of accessibility…

Discusses the growing number of teenagers and its impact on school and public library services. Topics include focusing on youth developmental needs; the effects of library services on teenagers; planning services with teens, rather that for them; and future possibilities. (LRW)

Discusses public libraries' imperatives for training older adults in computer use and surveys current literature on older adult learning. Concludes that older adults do learn differently from younger adults; explores how learning differences are relevant to computer learning; and suggests implications for trainers of older adults. (Author/LRW)

Includes five articles that discuss digital reference in elementary and secondary education; the need to understand the technological environment of digital reference; question negotiation in digital reference; a pilot study that evaluated chat reference service quality; and collaborative digital museum and digital library reference services. (LRW)

Explains the digital reference service AskNSDL that was developed for the National Science Digital Library (NSDL). Discusses tools used to design the service, including QABuilder software; QuIP (Question Interchange Profile) metadata format standard; GEM (Gateway to Educational Materials) cataloging tool; and the AskERIC question and answer…

Describes a study that used interview data to adapt SERVQUAL, a survey to determine customer perceptions of service quality, to LibQUAL[TM], a Web-based survey to investigate users' perceptions of library service quality. Offers hypotheses regarding how data was categorized as it was. (Author/LRW)

Considers the current trend in libraries toward live, or digital, reference services. Highlights include models for reference, including synchronous versus asynchronous; benefits for users; software packages; user expectations; suitability of the technology; and determining the best service for users and their information needs. (LRW)

Describes an international study of the principal's role in developing and supporting school library programs that was conducted in Australia, Canada, Finland, France, Japan, Scotland, and South Korea. Discusses three survey instruments that were used to provide information for principals and teacher-librarians that would inform their efforts to…

In these closing remarks, the First Lady thanks the speakers and presenters at the White House Conference on School Libraries and announces the formation of, as well as major gifts to, the Laura Bush Foundation for America's Libraries, which aims to bring books to inner-city and rural school and community libraries. (MES)

Discusses the relationship between public libraries and the labor movement. Highlights include the literature of labor and libraries; historical background; labor education; the role of the AFL-CIO/ALA (American Federation of Labor (AFL)-Congress of Industrial Organizations (CIO)/American Library Association (ALA)) Joint Committee on Library…

Discusses results of a study that produced a preliminary sense of reference librarians' experiences in adapting reference practice to the digital environment, and described their own views about digital reference. Considers reference interviews, digital reference service quality and standards, and types of questions best suited to digital…

Describes a study that used survey questionnaire and case study methodologies to compare proportional relationships among services to children, teenagers, and adults in California public libraries during fiscal years 1977-78 and 1982-83. It is concluded that the findings both support and refute the belief that youth services received limited…