Assessing user needs is vital to planning and development of collection and service policies in depository libraries. Community surveys, published surveys, library internal reports, and databases are alternative sources of user information. A group process, such as the Nominal Group Technique, which creates a listening forum, may be more effective…

Offers a definition of and a rationale for multicultural education based on changing demographics and suggests ways for school library media specialists to bring a multicultural perspective to collection development, evaluation of multicultural materials, library services, curriculum integration, and curriculum activities. (Contains 21…

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

Describes the minority internship program at the Bowling Green State University library from the intern's perspective. Highlights include working at various branch libraries as well as a public library; library staff orientation; committee work to promote multiculturalism; and personal assessment of the program. (LRW)

Discusses the need for information on ethnic groups in academic library reference departments; describes the use of automated indexes, CD-ROM, and online databases; and gives examples of indexing and usage of terms related to Southeast Asians in four CD-ROM databases: InfoTrac EF (Extended Family), ERIC, PsycLIT, and Business Periodicals Index.…

Discusses features of the National Literacy Act that are of interest to librarians. Highlights include a new definition of literacy; cooperation between providers and government agencies; new programs, including state resource centers, national workforce strategies, services for prisoners, and family programs; amendments to existing legislation;…

Argues that the university library in the twenty-first century must lead the development of the campus information environment and support the scholar's workstation. The need to assist staff in adapting to a new mission is discussed, and seven emerging principles for library service are described. (Contains eight references.) (NRP)

Discussion of strategies that public libraries can use to better serve minority patrons focuses on Hispanic users. Topics addressed include defining the Hispanic community; hiring appropriate staff that speak Spanish; becoming involved in community groups; outreach programs; and cataloging foreign language materials. (Contains 13 references.) (LRW)

Describes library services and operations at the University of Burundi, including historical background, branch libraries, collection development, acquisitions, and library organization. An exchange program with Pennsylvania State University is explained, and existing constraints in Burundi are discussed, including inadequate facilities,…

A survey of 92 corporate and government libraries in Victoria, Australia, reveals that 64.8% were restructured over the last 5 years. Reasons for outsourcing; services being outsourced; the impact of budgets; and the use of service fees are examined. (AEF)

Issues in the evaluation of the virtual law library are examined, including technological considerations, finance, and accreditation concerns. Conventional library evaluation and development of standards for virtual libraries are discussed. It is proposed that evaluation focus on information service outputs and access rather than library…

Compares Florida State University (FSU) and University of West Florida (UWF) library reference departments using a five-task model for strategic management in organizations. The libraries serve different kinds of users; one supports programs through the doctoral level and the other serves only bachelors' and masters' programs. They have similar…

Describes four peer networking projects initiated by school library media specialists in Georgia that promoted curriculum development, collection development and library services, cooperation between school and public libraries to share online resources, and cooperation between public and school libraries to share magazine articles. (LRW)

Presents five articles and a company resource directory to help librarians successfully incorporate technology into school libraries. Discusses actual situations, examines student needs, and gives advice to help librarians with library automation systems, videodiscs, library security systems, media retrieval, networking CD-ROMs, and locating…

Discussion of the use of full-text CD-ROMs in libraries focuses on a study of graduate students at Penn State University's Great Valley campus who used Business Periodicals Ondisc. Highlights include a user satisfaction survey, user profile, impact on interlibrary loan requests, cost effectiveness, and impact on subscriptions. (LRW)