Identifies factors that reduce the effectiveness of computers as intermediaries and discusses possible negative effects on user satisfaction and the interaction between users and librarians. A set of guidelines for the improvement of online catalogs, based on user needs and abilities, is presented. (41 references) (CLB)

Discussion of the role of the school library media specialist focuses on how to diagnose information needs. Highlights include diagnostic processes for individuals and for groups; the reference interview; needs assessment; neutral questions; determining user preferences; client limitations; and evaluation. (eight references) (LRW)

Discussion of developments in Nigerian higher education focuses on library services and user expectations. Topics include library automation; currency and timeliness; physical environment; preservation and conservation of library materials; information management; user education; translations to overcome language barriers; and the role of the…

Reports results of a recent national survey that examined the availability and variety of services provided to multicultural populations by medium and large public libraries. Highlights include measuring multicultural activity; planning for new services; staffing; languages; literacy and English-as-a-Second-Language programs; and barriers to…

Discusses the basic functions of library systems and their knowledge transfer role in modern societies. Four types of library systems that could arise from new technologies are identified: polymedia, electronic, digital, and virtual. Each of these systems is described, their distinguishing features identified, and their implications discussed.…

Considers the expanding educational role of health sciences librarians in both academic centers and in hospitals resulting from influences of new educational models and new technology. Topics addressed include undergraduate health sciences education; continuing education; new technology and medical informatics; library educational programs;…

Examines issues of leadership as they relate to the new organizational structure in the University of Arizona library precipitated by the current economic crisis, changing information technology and automation opportunities, and changing user needs and expectations. Implications for user services are discussed, including needs assessment and…

Describes the development of OhioLINK, a statewide integrated information access network linking library collections at state schools, community colleges, two-year technical colleges, and the state library in Ohio. Discussion includes aspects of OhioLINK such as document delivery service; regional depositories; plans for extensive online access to…

A retired library administrator discusses contemporary reference service based on his experience as a volunteer at the reference desk of an academic library. Narrative includes education; experience; work setting; training; impressions of users; knowledge acquired from fellow reference librarians; and print and electronic resources. (AEF)

Describes the Braille/Large Print Reference Project developed in Illinois to provide visually impaired patrons with information transcribed into either Braille or large print. Topics discussed include equipment needs; staff training; user response; and problems. Examples of publicity and guidelines are included. (LRW)

Discussion of library activities at the Bensenville (Illinois) Public Library to promote lifelong learning focuses on services to the Hispanic community, including defining the target audience; family literacy programs, including home visits to help explain and promote library activities; and community involvement. (LRW)

Based on experiences at Brandeis University libraries, and findings from management literature, a discussion (with figures) is presented on the challenges faced by libraries in integrating technology and information services. Reviews reasons why change is needed, examines information services as a team-based approach, and presents management…

Discusses the future of libraries in the electronic age both in terms of the facility itself and of the types of information to be stored or accessed in the facility. Library facilities must have the ability to adapt easily both to technological changes, changing patterns of service and use, and the growth and change of departments, within the…

Addresses an article written by Nicholson Baker in 1994 that lamented the demise of the paper card catalog, and points out important aspects of online catalogs and library computerization not discussed by Baker: authority control, collection preservation, collection costs, and access to materials. (JKP)

Discusses the challenges and opportunities facing social science academic reference librarians working with researchers in a rapidly changing technological environment. Highlights include faculty relations and training needs; assistance to graduate students, such as suggestions for bibliographic instruction; information products and user…