Presents five principles for audio-conference course design and implementation: (1) make learning activities detailed yet flexible; (2) ensure collaboration among students, professors, and librarians; (3) define responsibilities for progress and success at the outset of the course; (4) base decisions to use technologies on ease of use; and (5)…

Describes major influxes of immigrant populations in the United States in the nineteenth and early twentieth centuries, their impact on library services, and literacy programs for multicultural populations established during this time period. Questions about past and current missions of the public library are considered, and the work of librarian…

Describes the development of a prototype Intelligent Reference Information System (IRIS) at the University of Houston library which integrated a CD-ROM local area network (LAN) and expert system technologies. Evaluations of the CD-ROM LAN performance and user reactions are reported, and possible future developments are discussed. (13 references)…

Discusses problems faced by innercity libraries and describes programs at a Cleveland Public Library branch that help make the library an integral part of the community. Topics addressed include a new immigrant population; developing a Spanish language collection; attracting children and adolescents; discipline and safety; and working with the…

Study of New Zealand public library effectiveness duplicates research by Childers and Van House which examined the multiple constituencies model of organizational effectiveness. Librarians, users, and councillors rated performance indicators identified from the literature, and similarities and differences between the two studies are reported. A…

This theme section includes four articles that discuss building a stronger image for junior and senior high school libraries through public relations. Highlights include building the influence of high school librarians; making the library more welcoming for students; information for transfer students; and publicizing student achievements through a…

Discusses the impact of technology on the profession of librarianship and suggests changes that are necessary for librarians to adapt to their changing role. Topics addressed include focusing on the mission of librarianship, i.e., providing access to information; librarians' sense of self-worth; educational requirements; and technological…

Various techniques for providing reader's advisory services in public libraries are discussed, including managing the reader's advisory interview, writing annotations for booklists, preparing topical and effective displays, genre cataloging, holding book talks and reviews, using library space effectively, and utilizing e-mail discussion groups to…

Discussion of public libraries' information and referral services for culturally diverse communities focuses on a study conducted in southern California that examined the information seeking behavior of ethnolinguistic gatekeepers in minority communities. Topics addressed include information and referral models; information sources; the perception…

Library services to students with disabilities at a university with special programs in rehabilitation are described, including staff commitment, physical features, and adaptive technology such as the Arkenstone Reader which converts printed materials to electronic formats and synthetic speech. Photos of students and staff are included. (EAM)

Describes the historical development of the Schlesinger Library, which was founded at Radcliffe College (Massachusetts) to document the lives and achievements of women. Topics discussed include funding, users, programs for the public, oral history projects, exhibitions, the culinary collection and research on food and food history, and the impact…

Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Advocates the need for libraries to identify, nurture, and sustain new partnerships given rapid technological advancements and trends in information economics. Principles of partnerships are described, including Total Quality Management (TQM), negotiation, seamless connectivity, performance data, trust, patience, and perseverance; and steps in the…

Summarizes users' opinions of a networked electronic library at Cornell University's Mann Library as part of the planning process for a major redesign. The system's impact on library collection development, preservation, technical services, information services and delivery, instruction, and computer support are described; and plans for library…

Public library programing for babies under 18 months and parents/caregivers is discussed. The results of a national study investigating programs for babies, reasons why they are not offered, librarian attitudes, and funding support are presented. Recommendations for practitioners and researchers are offered, and the questionnaire is appended. (41…