Discusses the increasing demand for digital reference services from government Web sites via email, and describes a partnership between the Government Printing Office and the federal depository library at the University of Illinois at Chicago to create electronic access to the Department of State Foreign Affairs Network (DOSFAN). (Author/LRW)

Describes the Eastside Cybrary Connection, part of the Riverside (California) Public Library, developed for young people ages 10 and up in a low-income, minority neighborhood. Highlights include electronic technology and print; collaboration between the public library, academic institutions, and community-based organizations; fund raising; and the…

Refereed articles from "College & Research Libraries" and "Journal of Academic Librarianship" between 1990 and 1999 were analyzed with respect to the research agenda developed by the Association of College and Research Libraries. The analysis found that articles on collections, services, staffing, and the Internet have…

Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized.…

Provides annotated bibliographies for five books that are recommended professional reading for librarians serving teens. Topics include American Indian stereotypes in the media; a leadership guide for school library media specialists; views of teens; how teens who are different are often outcasts; and tips for public library young adult services.…

Examines the literature on unaffiliated users' access to academic libraries since the 1950s, when post-war population shifts, emphasis on college-preparatory work at the high school level, and an increase in the college-educated population brought greater numbers of unaffiliated users into the library. (Contains 107 references.) (AEF)

Investigated factors influencing undergraduates' self-reported satisfaction with their information literacy skills at the University of Wisconsin-Madison. Regression analysis revealed that students of color, students satisfied with campus library facilities, and students engaged in interactions with faculty reported greatest satisfaction with…

Describes six trends in current library facilities design, whether for new buildings or renovations: self-service and operational efficiency; flexibility and technology integration; green/sustainable buildings that use the natural environment; collaboration between public and school/college libraries; aesthetics; and customizing to the local…

An academic librarian at the University of South Carolina, faced with providing online resources for distant and distributed learners, examines whether there is any difference between distant and distributed learners. Illustrates changes brought on by implementation of information technologies. Discusses seeking a new definition, meeting…

Discusses sexuality education in the United States; public support for sexuality education; and the role of the library and librarian in providing sexuality information. Includes tips for providing sexuality information, which focus on creation of a supportive environment; material selection; community and national resources; and national…

Looks at 141 high-performing library media centers, providing statistics on grade levels and regions served, services offered, collection size and local expenditures, expenditures from all sources, librarian/teacher instructional planning by grade and service level, principal communication and service level, program services and communication, and…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

Describes the development of Web portals, or interfaces, to allow users at the University of Virginia Health Sciences Library to tailor library resources and services more closely to their needs. Topics include defining the users; user group needs assessment; identifying and evaluating resources; access issues; and future enhancements. (LRW)

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

Provides "The Librarian's Bookshelf" a selected annotated bibliography of books (mostly published since 1995) to help librarians deal with the issues of providing appropriate service to children and adults. Lists titles alphabetically in several categories of technical services and issues, instruction, information services, legal issues,…