Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Reviews selected research studies with practical application to university library service models and offers suggestions for a research agenda supporting the advancement of strategic services. Discusses information-seeking behavior; user education, information literacy, and learning technologies; scholarly communication and the digital library;…

Presents three library youth service programs which focus on "Pizza and Politicians," a public library pizza party which gave high school students and college-aged young adults a chance to meet and question politicians; a young adult "Reading to Seniors" program; "Making Books," a public library journal-making project…

Presents six ideas to improve public libraries' summer reading programs. Highlights include creating Web sites; marketing directly to parents rather than to schools through direct mail and collaborative promotion; statewide cooperative programs; the use of teen volunteers; scratch-off game cards; and off-site programs. (LRW)

Discusses five different shifts that characterize the transitional nature of today's libraries and examines the extent to which college students agree in interpreting the term, "library use." Findings suggest that the notion of the library as a "space" is better agreed upon than the notion of the library as a "store" or "service." (Author/AEF)

Presents a history of school library media programs. Topics include the evolution of standards; the influence of military training on standards during World War II; district and school media programs; and "Information Power," by AASL (American Association of School Librarians) and AECT (Association for Educational Communications and…

Reports on a study of 40 audiotaped reference interactions between librarians and public library users. Data analysis focused on users' problem formulation, librarians' elicitation of information from the user, unsolicited information provided by users and the effect of these factors for the outcome of the interaction. (Author/AEF)

Examines the pros and cons of providing access to the World Wide Web for library patrons as well as suggesting solutions to problems. Discusses the establishment of a library policy governing the use of the Web, as well as the importance of workshops and instructional materials on Web use in libraries. (Author/AEF)

Although Spanish interlibrary loans (ILL) have increased from 100 to 525 per 100,000 inhabitants, there are still many problems to resolve. Examines a plan developed by the Consejo Superior de Investigaciones Cientificas (CSIC) Library Network to improve ILL services. Provides a comparative analysis of ILL services from 1992-1995. Includes charts…

Following a background on the development of Library Industry Competency Standards within Australia and the impact of these standards, this paper focuses on issues raised, opportunities for integration, and future challenges. Concludes that through staff participation and simplicity of implementation the standards have the potential to add to…

Prison library programming has positively affected inmate rehabilitation by providing a venue for learning and literacy education. Describes programs where inmates read and performed operas and participated in essay contests. Highlights San Quentin's Fathers as Teachers: Helping, Encouraging, Reading, Supporting (FATHERS) program and Cook County…

President Clinton discusses issues affecting libraries and explains his administration's plans regarding them. Addresses connecting educational environments to the Internet, the Communications Decency Act, the Federal Communications Commission, the Telecommunications Act of 1996, and rates for "universal service." Describes federal…

Discusses the evolving role of academic libraries in providing products and services to distance learners. Guided by accreditation standards, libraries are examining how well their services satisfy the unique needs of these students. Gives examples of library policies and procedures, highlights Internet significance, and discusses future trends in…

Describes a study of two-year college faculty teaching credit courses in correctional facilities to determine their opinions regarding scheduling, library services, and availability of computers. Finds that faculty were concerned about difficulties in using library services and scheduling problems due to rigid prison schedules. (15 citations) (KRG)

If the National Information Infrastructure Act of 1995 becomes law, the public will lose important rights to use electronic works in scholarship, teaching, and research. Libraries will find it difficult to make electronic works available to their users if copyright holders begin to implement licensing systems requiring a "pay-for-view…