Discusses changes in the academic library information environment and considers future possibilities. Highlights include making information useful, not just accessible; a brief history of reference service; technological advances; and the integration of user instruction and reference. (LRW)

Investigates how the needs of adult new readers are being met in five North Texas public library systems using the PLA's (Public Library Association) list of recommended titles for "Adult New Readers" for 1993-97 as the comparative sample. All the libraries had titles from the sample, though there was considerable variance. Only one…

After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just…

Examines file sharing within corporations that use wide-area, distributed file systems. Applications and user interactions strongly suggest that the addition of services typically associated with digital libraries (content-based file location, strongly typed objects, representation of complex relationships between documents, and extrinsic…

Discusses the establishment of a digital National Library of Energy Science and Technology, a key initiative that the Department of Energy is pursuing to make its program and research and development information accessible to the public. Describes the program objectives, features of the National Library, potential performance measures, benefits,…

A study of 656 undergraduates at the University of Iowa assessed resource and service needs, identified library-wide unmet needs, and engaged library users and librarians in proactive dialog. Recommends improving physical facilities and staff perceptions, increasing public service desk staffing and public awareness of services and resources, and…

Reviews the use of computerized monitoring to study the behavior of remote users of online library resources. Highlights include synchronous and asynchronous information transfer; behavioral traits of remote users; challenges to library services; the needs and wants of remote users; academic libraries and distance education; and…

Examines the role that public libraries can play in the Australian government's objective of developing a network literate society. Highlights include an historical perspective; national infrastructures and government agendas; social equity; equitable access and user fees; Internet-related roles and service directions; and implications for further…

Investigated the psychometric integrity of scores from the LibQUAL+ evaluation of perceived library service quality conducted by ARL (Association of Research Libraries). Examines score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms, and considers the potential of the…

Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…

Discusses library support services at Deakin University (Australia) and describes a model for aligning the library liaison program with the strategic initiative to attract and retain doctoral students. Highlights include the needs of off-campus research students; information literacy in the electronic age; electronic resources; and competencies…

Describes the development of the Collaborative Digital Reference Service (CDRS) by the Library of Congress and partner libraries that provides professional reference service to users through an international digital network of libraries. Discusses the benefits of searching library collections rather than just Internet sources and considers future…

Discusses extended hours of operation for school library media centers and describes how to plan for them. Considers benefits of extended hours; planning questions; staffing, including volunteers; costs and funding; security; and patron use of extended hours. (LRW)

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

In creating Australia's first prime ministerial library, a new cultural institution was developed which blends professional practice from the fields of librarianship, education, archives, journalism and museums. The John Curtin Prime Ministerial Library honours the contribution of wartime prime minister John Curtin, works towards the advancement…