Describes the development of a taxonomy of the value of library services based on users' assessments from five large research libraries. Highlights include empirical and derived taxonomy, replicability of the study, reasons for using the library, how library services are related to time and money, and a theory of value. (LRW)

Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Discussion of information on tests needed by social science researchers focuses on reference sources and a search strategy to assist reference librarians in locating pertinent material. Highlights include a review of related research, databases, print sources, test bibliographies and reviews, and sources of information on unpublished tests. (LRW)

Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)

Ten years ago Wayne State University (WSU) libraries assimilated the university's media services unit. An analysis of its present facilities, services, collections, goals, and cost-recovery elements demonstrates the full-service WSU media center is a cost-effective, integral part of WSU library service. (Author/AEF)

Describes presentations made at a forum on automation, interlibrary loan (ILL), and document delivery sponsored by the Houston Area Library Consortium. Highlights include access versus ownership; software for ILL; fee-based services; automated management systems for ILL; and electronic mail and online systems for end-user-generated ILL requests.…

Describes new products that relate to document delivery, including a wireless electronic mail connection; multivendor office integration software to exchange electronic mail; analog film recorders; an electronic messaging system for personal computer local area networks; software for transferring data files; voice message delivery systems; and…

Describes the use of laptop computers by reference librarians at the East Carolina University Health Sciences Library. Topics discussed include computer selection; online searching; office space utilization; the professional image of librarians; security measures; expansion capabilities; and the development of a local area network. (LRW)

Discusses changes in the information science field based on personal reminiscences and suggests an agenda for the future. Topics addressed include information relevance; the reference process, including question negotiation; curriculum changes in information science; the value of information; and how people use information. (LRW)

This theme issue includes 13 articles that discuss rural library concerns in Illinois. Topics addressed include strengthening library services; rural trends and their impact on libraries; partnerships; Cooperative Extension Service revitalization; financing; economic development; resource sharing in school libraries; and public libraries and user…

Reports on the 1991 White House Conference on Library and Information Services. Highlights include conference delegates; an initiative providing recommendations for priority actions in the context of the Omnibus Children and Youth Literacy through Libraries Act, including school library services and public library children's and young adult…

An electronic information service established by the Colorado Alliance of Research Libraries provides access by computer to 12,000 scholarly journals and periodicals. Facsimile copies are available for a fee, including copyright fee when required. The service is particularly helpful as reduced library budgets require that subscriptions be cut.…

Includes two reports: a report of the results of a survey of state library association executive officers that examined the practices and priorities given reference activities at state conferences; and an annotated bibliography of 100 books, articles, and dissertations published between 1980 and 1990 that discuss librarianship in Ghana. (12…

Results of the 1991 White House Pre-Conference and White House Conference on Library and Information Services included several resolutions to strengthen the library services of Native American tribal and reservation libraries. Resolutions called for increased federal support for family literacy programs, staffing, and research studies and for…

Suggests that nonusers of academic libraries should be identified and studied because they are part of the same three groups they expect to attract: faculty, staff, and students. The results of the application of lifestyles research to public library user groups are reviewed, and their implications for academic library reference services are…