This case study chronicles the rise and fall of a typical academic library program of bibliographic instruction. Accompanying commentary examines the case from marketing point of view and suggests procedures that academic libraries could implement to develop services which would result in a higher degree of user satisfaction. (17 references) (EJS)

Describes programs developed at Houston Public Library to meet information needs of the immigrant population. Highlights include serving students, children's and young adult collections of foreign language materials, folklore and cultural materials, developing staff expertise, English-language materials, audiovisual support materials, and foreign…

Focuses on effects of organizational structure upon innovations in both technical operations and administrative areas of organizations. Theories of innovation, major studies of innovation and organizational structure, organizational structure and innovation in libraries and library literature, and current and future research in libraries are…

Examines correctness of answers received to reference questions in Maryland public libraries and investigates three categories of variables that might affect that correctness: resources (number of volumes, subscriptions, staff, setting); demand (contact, busyness); and behaviors (negotiation of inquiry, interest in question, comfort with question,…

Representatives from wide spectrum of cooperative programs discuss issues associated with cooperative library development. Programs described include statewide projects in Colorado, Illinois, Alaska, and New York; University of California Shared Purchase Program; Hampshire Inter-Library Center; Triangle Research Libraries Network; Pacific…

This article presents results of a survey of 100 U.S. libraries focusing on their audio and video collections. Discussion covers genre or type of video collected, popular feature video titles, nonfeature films, nationwide jobbers and wholesalers and local distributors of audios and videos, and popular audiocassettes (how-to, motivational tapes).…

Presents revision of the original "Guidelines for Establishing Information and Referral Service in Public Libraries," adopted by the Public Library Association Board of Directors on January 22, 1980. The revision approved on January 8, 1985, reflects changes in terminology and in the information and referral field during past five years. (EJS)

A task force at Northwestern University Library reviewed utility of a slide-tape program in new student orientation, and created an updated version for library use. The year-long project combined planning, goal-setting, budgeting, studying equipment and techniques, script-writing, selecting appropriate slides, and integrating all parts into a…

Description of services and functions of special collections as found in the academic library covers criteria for acquisition of materials, categorization of formats, role of special collections in promoting university scholarship and research, archival and repository functions, and administration and policy. A 12-item bibliography is included.…

This description of the origins, development, and procedures of the Black Women Oral History Project at the Schlesinger Library, Radcliffe College, highlights funding, preparations, interviews, editing and transcription, and distribution of transcripts. Also included is a brief history of "Women of Courage," a traveling photographic…

Describes program of four workshops developed by bibliographic instruction librarians to enhance the skills of nearly 100 academic library clerical employees. Highlights include program design; three main goals; staff development pretest (development, return, results, partial list of questions); the workshops (topics, attendance, presentation);…

Discussion of public access microcomputer service areas in public libraries covers walk-in access, software/hardware circulation, online call-in services, and special programs. Principles for successful public access programs are also discussed, including hardware/software selection. Problems relating to equipment breakdown, diskette storage, and…

Reviews the varying roles of academic libraries and notes ways in which libraries have become involved in administering public-access microcomputers, building software collections, and providing instructional and other support services. The goals of offering microcomputer access services and steps necessary to plan for them are examined. Eleven…

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

This essay suggests several criteria by which academic libraries' standards and processes might be judged: appraisal of interinstitutional cooperation, acceptance of new technologies, preservation of materials, role of library in total educational process, involvement of librarians in general unversity governance, and role of faculty users in…