At Colorado State University, the library liaison works with the director of the first-year composition program to design Web pages for courses. Discusses the rationale behind the use of Web pages to teach library research skills, and provides illustrated examples. Includes the frequency of use of the pages and teacher feedback. Analysis of…

Assesses the history and development of library services to Latinos. Discusses the history, role, and impact of key professional associations. Identifies, analyzes, and discusses the relevance of major studies, reports, and other publications, calling attention to the paucity that prevails in professional literature addressing this population.…

Describes successful public relations efforts in 23 Illinois public libraries. Highlights include fundraising efforts; innovative program design; community involvement; media coverage; referendum promotions; student reading initiatives; and local business involvement. (LRW)

Competent Internet-based library services can only be offered if appropriately qualified staff is available. To promote this development in Germany the Bertelsmann Foundation and its project partner, the ekz.bibliotheksservice GmbH are developing a special Web-based Training Course for Librarians. Progress to date is described. (Author)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Defines "values" and lists the eight values (stewardship, service, intellectual freedom, rationalism, literacy and learning, equity of access, privacy, democracy) derived by the author in an earlier work. Gives a brief history of the evolution of human-to-human reference service and discusses its future. Relates each of the author's eight values…

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Summarizes speeches from a debate about the future of reference librarians. Highlights include a decline in traditional reference statistics; the growth of commercial online reference services; attempts to move traditional services to the Web; and users' needs for librarians to help them find authoritative, unbiased, free information. (LRW)

Highlights Web sites school library media specialists can use to help children deal with crisis and loss. Sources include: government; authorities in the field; media access and support; professional associations; and centers/other support groups. Includes suggestions provided on Web sites of the American Psychological Association, the National…

Changes in user needs resulted in Colorado State University Libraries' decision to turn a traditional library computer lab into an information commons. Issues raised during implementation are discussed, staff training modules are described, and the center's success is evaluated. Training quickly became a critical factor. (AEF)

During the 2000-2001 academic year, the General Libraries of the University at Buffalo conducted a pilot project to assess feasibility of providing reference through instant messaging. Describes the project, its implementation, the software used, staffing issues, and publicity efforts. Discusses results of the project in terms of user…

Explores the number of dimensions needed to measure users' perceptions of library service quality based on data from the ARL (Association of Research Libraries) LibQUAL+ project. Results were consistent with a view that a single set of scores is one reasonable way to characterize user perceptions of library service quality. (Author/LRW)

Describes a survey of midsized academic libraries that measured the departmental relationship between librarians who provide reference services and librarians who provide instructional services. Discusses satisfaction levels with various organizational arrangements as well as pros and cons of integrated or separate reference and instruction…

Describes how several libraries are encouraging children to participate in summer reading programs by bringing them to childcare and recreation centers. Discusses reaching out to teenagers; starting a program and gauging summer reading program participation in the community; and securing funding and partnerships. (AEF)

Provides an overview and examples of efforts by the Maryland State Department of Education, Division of Library Development and Services (DLDS) to increase collaborative benefits among agencies and groups targeting the youngest users. The "It's Never Too Early" public awareness campaign is designed to connect parents/caregivers of…