Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

Discusses the Beck Center for Electronic Collections and Services at Emory University (Georgia), including the role of text centers both within and outside of the academic research library. Describes projects with various departments, and innovative partnerships with technologists from the library and the campus computing center, as well as with…

The director of the Queens Borough Public Library (Jamaica, New York) examines the role of the public library in helping to prevent illiteracy and discusses innovative ways libraries can serve adult readers and learners, using the Queens model as an example. Includes a sidebar by Audrey Gorman "Toward a New Definition of Literacy." (AEF)

Explores the management of CD-ROM service in Malaysian academic libraries and marketing strategies used to popularize it. Findings revealed that these libraries use a variety of marketing and promotional channels, some of which need improvement; the libraries need to strengthen their end-user education programs to suit users with different levels…

Examines implications of the introduction of Compulsory Competitive Tendering (CCT) to Victoria (Australia) public libraries and the revision or abandonment of previously dominant ideals of public administration. Topics include the role of government; public services as a competitive market environment; economic rationalism; and the threat to the…

Transaction-log data for total, author, title, and subject searches were collected for three semesters at Southeast Missouri State University to ascertain whether total searches, subject searches, and subject percentage of total searches have any predictive value for marshaling personnel resources for reference-desk service. Findings raise…

Discusses the value of having a good library media-center newsletter that ensures consistent positive visibility and suggests topics to consider, including requesting teacher input on collection development, explaining computer software, book talks, copyright issues, current Web sites, biographies of new teachers, and media-center projects. (LRW)

Explains libraries' roles in protecting intellectual freedom. Outlines these faulty impressions: librarians endorse the content of their collections; "everyone" agrees on controversial material; representation of all viewpoints means equal numbers; and denial of reconsideration requests indicates librarians don't take challenges seriously.…

Suggests that to reach those responsible for funding, librarians need to be more assertive in making the school library's role and services understood. Discusses maintaining visibility, using every opportunity to tout new materials and services, having credibility and knowing the collection, making libraries comfortable and accessible, and…

Discusses the development of strategies for providing access to and services for U.S. federal government information in higher education using the global information infrastructure, from the perspective of the Coalition for Networked Information (CNI). Discusses the preservation of electronic information and networked information discovery and…

In addition to building a new facility and providing innovative services to its students/faculty/administration, the Valley Library of Oregon State University, winner of the Gale Group/Library Journal Library of the Year Award, has created partnerships with public libraries, the business community, school districts, and other academic…

Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians…

Addresses areas which school library collections improved during the Library Power grant years, factors contributing to collection development improvements, how the collection formed the basis for collaborations between the librarian and teachers, and contributions of the collection to teaching and learning. (AEF)

Examines implications of the Year 2000 Problem for libraries in the next millennium. Discusses planning ahead for on-time subscription service delivery; preventing a domino effect on cataloging service; vendor preparations; examples of librarians' perspectives; checking for compliance; and a bibliography of sources. (AEF)

Describes how the Rochester Public Library (Minnesota) managed public access to the Internet for both residents and non-resident patrons. Discusses user needs, staff involvement, system software, fees, and handicapped accessibility. (LRW)