Describes a University of Iowa Libraries' user needs assessment survey of a random sample of graduate and professional students. Results showed the need for more assistance in using the library, greater awareness of library services offered to graduate students, and the desire for more opportunities for library instruction. (Author/LRW)

Describes a study of Institutes of Health Sciences (IHS) libraries in Botswana that determined the state of the collections and services and examined how well the libraries provided complements to classroom-based student learning and to lecturers' research. Results showed that college library standards were not met and recommends strategies for…

By identifying effective young adult strategies, programs, and services, this research study adds to the knowledge of the role of libraries and librarians as community partners in providing for the needs of young adults. Two tables provide a comparison of strategies and a program and services comparison. (Contains 24 references.) (AEF)

The most surprising response from the "Library Journal" 2002 survey of 150 public libraries is that circulation is up after declines for the past couple of years. Budgets are holding their own, with a slight increase overall of 3%. Aggressive merchandising, promotion, and better circulation systems point to success. (AEF)

Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)

Argues that as libraries adopt more technology, reference librarians must recognize diverse users and their needs, gauge user knowledge and connectivity, use technological terminology clearly, emphasize critical thinking, stress the existence of print sources, pursue innovative ways of doing reference, and learn new concepts. (PEN)

Describes the library collection at Gallaudet University and discusses deaf-related information available via the World Wide Web which is particularly suited as a communication medium for the deaf community. Discusses subject specific, special purpose, and comprehensive Web sites for deaf people, their families, and involved professionals, and…

Describes an experiment where local as well as remote distributed information resources of the digital library collections of the Los Alamos National Laboratory and the University of Ghent library have been used as starting points for metadata reference links into other parts of the collections. Discusses global and local relevance. (LRW)

Offers a perspective on changes that have occurred in academic reference librarianship since 1980. Topics include librarians' responsibilities; the changing uses of reference services by students and faculty; technological advancements; the organization of libraries, including management styles and theories; roles of libraries and librarians; and…

Presents recommendations for developing sound baby collections that include selecting books that: have designs infants are attracted to, provide tactile experiences, incorporate rhymes, have rounded edges (board books), and can be cleaned (cloth books). Includes an alphabetical list of good books for babies, as well as books on planning a lapsit…

Discusses issues librarians need to consider when providing access to electronic journals. Topics include gateways; index and abstract services; validation and pay-per-view; title selection; integration with OPACs (online public access catalogs)or Web sites; paper availability; ownership versus access; usage restrictions; and services offered…

Disucusses local collection development tools available to librarians on their college or university campus, including syllabi; class discussion lists; departmental Web pages and pamphlets; departmental selfreports; centers for teaching excellence; university bookstore; library circulation figures; library consortia; and the Internet. (AEF)

Summarizes the Richmond Public Library's (RPL's) experiences in development and provision of technology-based services. Describes RPL's approaches to technology-based services, including training, communicating benefits to the community, creating a community-based Web site and marketing. Explains benefits of Internet-based services to patrons,…

Provides an overview of eight articles by Charles Bunge related to the reference environment that deal with attitudes of the reference librarian, planning and objectives for the reference department, interpersonal dimensions of reference interviews, stress and burnout, and ethics. (LRW)

Lists eight journal articles written by Charles Bunge that address the measurement of library reference effectiveness. Topics include determining goals; gathering data to determine effectiveness through user satisfaction; assessing reference output; costs and benefits; interpreting data; and the use of computerized forms to gather data. (LRW)