Discusses bibliographic instruction in special libraries, including individualized orientation; special group presentations on services; building a support network; acclimating clients to available information; marketing and imaging; and proving benefits of library services to the organization. (Author/LRW)

Discusses contracting for library and information services, particularly between universities and corporations, and gives an example of a successful partnership between Lexmark International, Inc., and the University of Kentucky. Topics addressed include financial considerations; improving services without increasing staff; and confidentiality…

Reports on an interview with the new chair of NCLIS (National Commission on Library and Information Science), Jeanne Hurley Simon. Topics discussed include politicalization; relations with the American Library Association (ALA); White House Conferences on Libraries and Information Services; school libraries; advising the President and Congress;…

Discusses trends in library reference services, focusing on the needs of the individual user. Highlights include the effects of CD-ROM; the growth of online systems; tiered reference service structures; roving reference librarians; going out to users; user studies; and bibliographic instruction. (LRW)

Although many foresee the end of books with the rise of computers, there are good reasons to believe that books will survive, including their permanence, their value as historical records, and ergonomics. Librarians should continue to sponsor summer reading programs and book groups, serve as reader advisors, and prepare and post book lists. (PEN)

Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…

Plots trends in the growth of Internet use. Discusses pornography on the Web, using filters, and the ALA response. Reports results of a survey of Internet availability within Pennsylvania public libraries. Findings indicate more than 90% of respondents offer access to the Internet, nearly 80% do not use filters, and 50% attempt to control access…

Describes the mobile library service in Memphis/ Shelby County (Tennessee) that was designed to meet the needs of non-English speaking residents. Discusses identifying target populations; funding; technology to provide access to the Internet; English as Second Language and multicultural Web sites; and cellular digital packet data (CDPD) and…

Discusses the need to think of public libraries as businesses rather than as functions of society. Topics include keeping old customers and attracting new ones; taxes; competition from the private sector; the use of technology; training people to use technology; mission statements; library services; and marketing. (LRW)

Discussion of the way technology is changing the delivery of information services to students and teachers focuses on an assessment rubric designed to upgrade library services by focusing on library media specialists' responsibilities. Provides examples of use of the rubric in an elementary school and in a library consortium. (Contains 2…

The Perseus Digital Library (PDL), under continuous development since 1987, is one of the primary digital resources for the humanities. A summary of the PDL genesis and current status is given and the multifaceted and longitudinal evaluation effort is described. A brief synthesis of results is provided and reflections on the evaluation along with…

Discusses the challenges facing digital library evaluation and suggests a conceptual framework for evaluation derived from the systems approach. A review of evaluation efforts in research and practice concentrates on derivation of criteria used in evaluation. Essential requirements for evaluation are stated. Discussed are constructs, context, and…

Presents an organizational model for providing digital reference services to all users who access the library remotely that was developed for distance learners at the University of Minnesota-Twin Cities library. Describes the planning and implementation process, and discusses organizational change issues and the value of digital reference services…

Discusses core beliefs held by traditional academic libraries, and how these beliefs represented something of value for the user and provided a common intellectual framework. Identifies disturbing trends in modern librarianship, and suggests libraries need to balance technological knowledge with a respect for traditional library practice, focusing…

Explores tour trends in academic Association of Research Libraries (ARL), specifically examining the prevalence of several tour formats, including guided, self-guided, and virtual Web tours. Results from a survey conducted in November 2000 include statistical information about tour administration, audience, and structure, as well as perceptions of…