Addresses investigations of library employees' complaints of sexual harassment which could be modified for use with a patron complaint. The employer's interests in conducting an adequate and swift investigation are discussed, and the importance of maintaining confidentiality is stressed. (LRW)

Discusses financial and physical asset protection in libraries based on principles of internal control. Elements of internal control are explained: reliable personnel; physical safeguarding of assets; separation of duties; adequate documentation; independent checks; proper procedures and authorizations; and bonding, job rotation, and enforced…

Addresses challenges faced when working in a multicultural library setting and discusses the need for library administration to create supportive environments. Highlights include fluctuating power dynamics; merging diverse opinions and approaches; overcoming perceived lack of empathy; tokenism; accountability; and transforming challenges into…

Describes the dimensions and components of expert systems and their applications in libraries. Discussion of ways in which the productivity of library public services could be improved by using expert systems focuses on reference and bibliographic instruction applications. (four references) (MES)

Discusses the value of statistics in public library administration and recent efforts by the federal government and the Public Library Association (PLA) to gather public library statistics. PLA's Public Library Data Service (PLDS) Statistical Report '88 and planned online availability are described. An inset shows data on salaries for beginning…

Reviews the recent American Library Association publication, "Planning and Role Setting for Public Libraries: A Manual of Options and Procedures," noting omissions in its approach. Several reasons for including the larger library community in the planning process are discussed. (MES)

Suggests guidelines for library administrators in dealing with employee substance abuse and related problems. Early warning signs are listed, general organizational approaches (i.e., the write-off approach vs the treatment approach) are discussed and actions that should be taken are described as well as actions that should be avoided. (7…

Provides a practical example of how to demonstrate the library as a cost-saving center, through evidence of financial savings on books and periodicals, facilitating a way to communicate that the net cost of the library is small. (Author/JKP)

Discusses mentoring among entry-level librarians and examines whether mentor-protege relationships are truly beneficial. Topics addressed include career advancement for women, the role of library management, staff training and development practices, and advocacy for the library profession. (LRW)

Proposes a solution to the problem of preventive microcomputer maintenance in libraries. The strategy involves a batch program, small paper form, simple WordPerfect macro, and on-diskette log form which saves time, quickly generates standard reports, increases efficiency, eliminates most paperwork, and offers the flexibility for modification and…

Presents a functional organizational model for research libraries consisting of six major divisions and subunits: acquisition (buying, borrowing, leasing); organization (records creation, records maintenance); collections (collections management, selection, preservation, special collections and archives); interpretation (reference, instructional…

Recommends and describes assertive management techniques for dealing with conflicts or problems in libraries: (1) listening to understand problems; (2) stating expectations clearly; (3) focusing attention on the real issue; (4) explaining situational givens; (5) compromising/negotiating when possible; (6) being persistent and patient; (7) giving…

Discusses the role of library trustees or board members in public library administrative decisions, examines managerial styles among public library directors, and describes situations that invite the board to micromanage. Sidebar "Success in 10 Steps" suggests ten steps to maintain a balance of power between staff and trustees. (LRW)

This article discusses the importance of setting and implementing goals that can help change and improve a library media program over time--goals that go beyond merely keeping the library media center running. Suggestions for developing an action plan and strategies for effective time management are also presented.

Many movers and shakers inspire admiration and even awe, but those who inspire love are the mentors who have changed lives. That is why many grateful librarians nominated Linda Golian-Lui and George Oberle. Both of them were accidental librarians, work-study students whose supervisors encouraged them to become paraprofessionals, and then…