Describes the CONTENTdm software used by Washington State University Libraries to enhance its online collection building efforts. Topics include online image collections; software architecture; providing access to collections; integrating CONTENTdm with other imaging products; improving reference; and access for remote users. (LRW)

Discusses the concepts of marketing and relationship management as they apply to libraries. Topics include perceptions of the profession; environments that libraries operate in; connecting content and users through access and services; and the need for reliable and consistent collection of effective data. (Author/LRW)

Discusses the adaptation of existing buildings for public libraries in Kenya by the Kenya National Library Service. Topics include the role of the community; determining the suitability of adapted buildings from a library management perspective; and recommendations, including updating standards, increasing the number of professional librarians,…

Early Childhood Resources, a unit of Oregon's Multnomah County Library, provides outreach programs to children birth to five and their parents. Discusses: early experiences; early childhood planning efforts; in-library services; outreach services; building positive relationships; challenges and opportunities; serving child-care providers; serving…

Discussion of trends in Australian higher education focuses on academic libraries. Highlights include online courses; integrating library services into curriculum development; workload priority for librarians; information literacy; and a case study of the University of Queensland, including their Web site, flexible delivery, special services for…

Presents suggestions for smooth and satisfying transactions between reference librarians and patrons, as well as for better collegial relationships. Highlights include: being prepared to help patrons; staying visible; serving "who's next"; working together and allowing for personal styles; making referrals; and using diplomacy while correcting…

Anne Carroll Moore, who introduced children's services at the New York Public Library, a Newbery-winning author discusses libraries, collection development, book costs, the publishing industry, fear of change, oral and print tradition, writing for children, the impact and shortcomings of technology, books going out of print, and the need for…

A pilot survey of academic reference librarians in Nevada determined that 74% of those identified as second-career librarians cited prior work experience as influencing their present approach to work. Effects noted were service orientation, subject expertise, teaching skills, "information provider" philosophy, empathy, and interviewing…

Discusses a bill introduced in the January 1999 session of the Connecticut General Assembly that involves collaboration among community agencies to create additional after-school programs for children and improve upon existing ones. Presents details of one Association for Library Services to Children (ALSC) member's testimony and her account of…

The Library of Congress (LC) has increasingly created digital reproductions of visual materials to enhance access to its resources. This article describes selected aspects of LC's practical experience and current practices from digital capture through interactions with users, with an emphasis on the integration of access to pictorial images online…

Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)

A "professor librarian" at the State University of New York (SUNY) at Cortland discusses the origins of her dual role; evolving and morphing roles; technology instruction in library education; reasons that librarians make ideal teachers of computer applications; problems with and benefits of the librarian as professor; and future…

Examines whether the established and traditional norms and standards of public librarianship structure the way challenges such as market orientation and privatization are met and coped with, or whether these standards are losing their structuring power. Compares three metropolitan library systems representing three different levels of…

Focuses on self-service, seamless, Web-based libraries--electronic libraries created by information professionals, Meta sites for the 21st Century where users with average Internet skills can find quality Web sites. Discusses content, design, effective implementation, and final evaluation. (AEF)

Reviews the profiles of a typical public library, the Redondo Beach Public Library (California), and its nearby community college library, the Schauerman Library at El Camino College in Torrance, California. Discusses similarities between staff in public and academic libraries; differences between the two environments; and like missions of both…